Job Opportunities in Canada
September 5, 2024
City of Calgary
Calgary
TEMPORARY
311 Customer Contact Representative, On-Call
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
An exciting opportunity exists to work in 311 Operations, which is the primary point of contact for the public requesting information about or access to services provided by The City of Calgary. As a Customer Contact Representative, you will provide a high level of customer service while working in a 24/7 environment. Primary duties include:
- Thoroughly and accurately document all citizen inquiries regarding municipal and non-municipal services.
- Handle complaints and hot topics.
- Manage incoming citizen requests for service/information.
- Liaise with and provide referrals and direct transfers to municipal and non-municipal services.
- Interpret City policies and standards.
Qualifications
- A High School diploma or equivalency (e.g., GED).
- At least 4 years of related experience in the delivery of high-level customer service in a medium to large call centre environment.
- Basic knowledge and experience in using Windows and Windows-based applications (e.g., Microsoft Office Word, Outlook and Excel) is required.
- Previous 311 Call Centre experience will be considered an asset.
- Success in this position requires exceptional customer service, strong analysis, and effective judgement and communication skills.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Customer Service & Communications
Position Type: 22 On-Call
Location: 3705 35 Street NE
Compensation: Pay Grade 6 $32.24 - 43.12 per hour
(2024 Rates)
Days of Work: This position works in a 24/7 environment,
shifts include daytime, evenings, overnight, weekends, and
statutory holidays.
Hours of work: On-call hours vary based on
operational requirements.
Audience: Internal/External
Apply By: September 13, 2024
Job ID #: 310492
We regret to inform you that this job opportunity is no longer available
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