Job Opportunities in Canada
September 9, 2024
Answer 365
Moncton
FULL TIME
Bilingual Team Leader
Job Purpose
Bilingual Team Leader involves overseeing day-to-day operations and providing support to your team. You’ll be responsible for coaching and developing your team to achieve performance metrics and maintaining a high level of customer service.
Responsibilities
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 32 – 44 per week
Additional pay:
Application deadline: 2024-09-25
Bilingual Team Leader involves overseeing day-to-day operations and providing support to your team. You’ll be responsible for coaching and developing your team to achieve performance metrics and maintaining a high level of customer service.
Responsibilities
- Handle Calls and Escalations: Manage account-related calls and escalate issues as necessary, answers calls
- Maintain Workspace: Ensure cleanliness in common areas and the board room.
- Email Triage: Assign customer service emails to the appropriate department.
- Monitor and Coach: Observe agents' performance, provide feedback, and identify areas for improvement.
- Assist Agents: Address work-related concerns professionally and confidentially.
- HR Collaboration: Work with HR to handle personal concerns of agents discreetly.
- Internal Procedures: Coach agents on internal policies and client feedback.
- Update Directories: Maintain accurate directory and on-call information.
- System Monitoring: Investigate system issues, complete performance reports, and communicate findings to management.
- Independent Work: Manage tasks with minimal supervision and maintain confidentiality.
- Shift Coverage: Ensure shifts are covered in case of staff absences.
- Leadership Experience: Proven experience in leading a diverse team and managing performance.
- Communication Skills: Effective oral and written communication with clients and management.
- Stress Management: Ability to stay calm and professional under pressure.
- Conflict Resolution: Strong skills in listening and resolving conflicts.
- Coaching Ability: Experience in providing constructive coaching and development.
- Time Management: Strong skills in multitasking and managing time effectively.
- Technical Skills: Basic knowledge of MS Office Suite (Excel, Word, Power Point); familiarity with flow charts is a plus.
- Team Player: Ability to work well within a team.
- Background Check: Satisfactory criminal record check required.
- Bilingualism: Fluency in both English and French is mandatory.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 32 – 44 per week
Additional pay:
- Bonus pay
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
- Have you worked for Answer 365 in the past?
- This is an in office position, are you able to commute to the office?
- Do you have any restrictions with regards to hours/days, if so please advise?
- Supervising: 1 year (preferred)
Application deadline: 2024-09-25
We regret to inform you that this job opportunity is no longer available
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