Job Opportunities in Canada


August 20, 2024

Amazon.com.ca, ULC

Winnipeg

FULL TIME


Delivery Station Customer Service Associate, Delivery Station Customer Service Associate (Level 3)-Bilingual

  • High School or equivalent diploma
  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, data base searching and instant messenger tools
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect
customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and
delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our
customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

  • Bachelor Degree or equivalent work- related experience
  • Proficiency in verbal and written communication skills
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Latest Job Opportunities


October 13, 2024

P&M Recycling Depot
Sorter - recyclable materials

Whitehorse

OTHER & FULL TIME

View Details

October 13, 2024

Mind Craft Contracting Inc.
Carpenter helper

Whitehorse

FULL TIME & OTHER

View Details

October 13, 2024

SUNSHINE RESTAURANT AND BAKESHOP
Server - food and beverage services

Carmacks

FULL TIME & OTHER

View Details

October 13, 2024

Subway - 15388-0
Sandwich Artist

Montréal

PART TIME & FULL TIME

View Details

October 13, 2024

Subway - 18716-0
Sandwich Artist

Rivière-Rouge

PART TIME & FULL TIME

View Details

October 13, 2024

Subway - 22963-0
Sandwich Artist

Pointe-aux-trembles

PART TIME & FULL TIME

View Details

October 13, 2024

Subway - 40386-0
Sandwich Artist

Langham

PART TIME & FULL TIME

View Details

October 13, 2024

Subway - 27598-0
Sandwich Artist

Whitehorse

PART TIME & FULL TIME

View Details

October 13, 2024

Subway - 20383-0
Sandwich Artist

Whitehorse

FULL TIME & PART TIME

View Details

Similar Jobs


September 9, 2024

Within Reach Distribution
Delivery Driver

Winnipeg

PART TIME & FULL TIME

View Details

September 6, 2024

Amazon Warehouse
Amazon Delivery Station Warehouse Associate

Rocky View

FULL TIME

View Details

September 6, 2024

Chandler
Delivery Driver Mount Pearl

Mount Pearl

FULL TIME

View Details

September 9, 2024

Tim Hortons
Class 1 Delivery Driver - Lethbridge, AB

Lethbridge

View Details

September 9, 2024

Park Avenue Vending and Coffee Co
Vending Machine Merchandiser/Delivery Driver

Winnipeg

FULL TIME

View Details

September 9, 2024

Atlantic Grocery Distributors Ltd.
Delivery Driver Helper - Bay Robert's

Bay Roberts

FULL TIME

View Details

New Jobs from This Company


July 30, 2024

Amazon.com.ca, ULC
Delivery Station Customer Service Associate

Pitt Meadows

FULL TIME

View Details