Job Opportunities in Canada
October 11, 2024
Master Packaging Inc
Dieppe
OTHER & FULL TIME
Bilingual Customer Solutions Specialist
Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a Bilingual Customer Solutions Specialist.
Responsibilities: This position manages internal and external client relationships while effectively providing support for our various products. The Customer Solutions Specialist balances customer service skills with system and technical knowledge, ingenuity, and the ability to solve problems. Specifically, the successful candidate will:
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
Responsibilities: This position manages internal and external client relationships while effectively providing support for our various products. The Customer Solutions Specialist balances customer service skills with system and technical knowledge, ingenuity, and the ability to solve problems. Specifically, the successful candidate will:
- Receive orders from customers, check open orders, inventory and remainders and reduce order quantities accordingly.
- Monitor machine routings, board grade, capacity and work closely with planning to book orders and give realistic dates of production.
- Coordinate with shipping to arrange trucks, send remainders, and reduce inventory.
- Replenish inventory as required depending on customers' service agreements.
- Interact daily with customers and relevant stakeholders to understand customer needs and values to facilitate orders from receipt to delivery.
- Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
- Provide ongoing support to the Outside Sales Team.
- Bilingualism (English/French) is required.
- College education in business or equivalent is preferred.
- Team player attributes. Reliability, responsiveness, assurance, empathy, and loyalty are essential to deliver the high-quality performance expected.
- Effective communication and high-level service skills towards customers to comply with the business ongoing demand.
- Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook)
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program
- 8 hour shift
- Monday to Friday
- Dieppe, NB E1A 7G9: reliably commute or plan to relocate before starting work (preferred)
- English (required)
- French (required)
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