Job Opportunities in Canada
October 10, 2024
Rack Petroleum
North Battleford
FULL TIME
Agriculture - Customer Experience Sales Specialist
POSITION SUMMARY:
Reporting to the Retail Manager, the Customer Experience Sales Specialist (CESS) is responsible for working with the retail team to ensure successful day-to-day operations related to products and services for all new and existing customers. This role will be a combination of in-office administration and operations and yard labour. Product knowledge, accurate administration and customer service are a priority, along with open, honest and consistent communication.
POSITION RESPONSIBILITIES:
Reporting to the Retail Manager, the Customer Experience Sales Specialist (CESS) is responsible for working with the retail team to ensure successful day-to-day operations related to products and services for all new and existing customers. This role will be a combination of in-office administration and operations and yard labour. Product knowledge, accurate administration and customer service are a priority, along with open, honest and consistent communication.
POSITION RESPONSIBILITIES:
- Work with all areas of the business location to ensure a professional customer experience in an accurate and timely manner
- Ensure that health, safety and security policies are adhered to within company policy
- Location and Customer Administration, including receiving incoming inventory and ensuring all paperwork is properly tracked and processed
- Follow protocol related to all out-going product orders including correct documentation
- Maintenance of location to ensure the yard and equipment meets company standards
- Operation of forklift for shipping/receiving products via totes and pallets
- Able to knowledgeably speak about all products including protection products, fertilizer, seed, and specialty services
- Help grow excising/new customers by creating call lists that encompass knowledge of on farm storage and buying patterns
- Be an active part of a team that is committed to building client loyalty
- Other duties as required
- High School graduate or equivalent
- College graduate with a Major in an area of Business Administration or Agricultural Science is preferred
- Previous work on-farm or in the agriculture field will be considered an asset
- Basic shipping/receiving experience, including inventory tracking and entering
- Ability to work independently, prioritize responsibilities, exceptional communication skills
- Mechanically inclined and able to diagnose and repair minor issues
- Self-motivated team player with a positive attitude
- Familiar with, and able to issue/review documentation with accuracy; load-out tickets, shipping/receiving paperwork, and other administrative duties as needed
- Effective communicator ensuring customer needs are being met and all team members are kept updated
- Proficient in the use of computers and software including Microsoft Office Suite
- Familiar with The Rack as a company along with products/services available
- Must live in or close to North Battleford SK
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