The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance. This is a temporary position ending approximately April 16th, 2025.
Duties and Responsibilities
Interested candidates should be able to perform the following duties and responsibilities:
Process passengers and baggage;
Make reservations and compute fares;
Disseminate information;
Assist passengers with mobility and special needs;
Issue tickets and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Administer Interline and employee travel both business and pleasure;
Maintain records as required;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft;
Other duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
High school diploma or equivalent related experience;
1 year of customer service experience;
Possess a working knowledge of Sabre System;
Bilingual in English/French or English/Inuktitut considered an asset;
Possess a knowledge of passenger check-in and baggage handling;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Must possess strong communication, and interpersonal skills;
Proven customer service skills;
Works well in team environment;
Experience in handling passengers with mobility needs;
Must be adept at handling multiple tasks, and prioritizing duties;
Willing to assist in all areas of passenger services;
Willing to work irregular hours of operation and shift work;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing Date: October 14th, 2024 Please note: relocation assistance is not available for this position.