Customer Journey Expert Real Estate

September 9, 2024

ING

Brussels

Customer Journey Expert Business Lending - Real Estate
Customer Journey Expert Business Lending
Tribe Business Lending
Work from home 50%

A day in the life of a Customer Journey Real Estate

Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping regulatory & risk elements into account.
Analyse the feasibility and value of opportunities.
Translate into clear requirements for development.
Evaluate ways of working to strive for continuous improvement and design clear processes.
Participate actively in the relations & communication with different stakeholders.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Manage autonomously large complex projects involving various stakeholders
Strong affinity with data and good analytical skills, previous experience with data management/analysis is a plus
Proven planning & organizational skills
Clear communication skills : written and oral, be able to adapt your speech to the various audiences, create impact on your audience
Be customer driven and focused, loving to collaborate with different people and help improve collaboration thanks to your understanding of the interactions in groups
Have an entrepreneurial attitude – taking initiative and making things happen, manage and solve problems sharply at your own level, help people to do so, escalate when needed
Act as process expert in the business lending domain
Be innovative by challenging existing trends and consider new developments in the market, convince people to adopt them
Knowledge of business lending products/services and Risk oriented approach is recommended.
Fluent in English and Dutch or French
Master degree or Bachelor degree with relevant work experience

As a Customer Journey Expert Business Lending, you will have the opportunity to:

Work on your personal growth & create endless opportunities to realize your ambitions.
Be active in an informal, dynamic environment with innovative colleagues supporting your endeavors’.
Enjoy a progressive and agile way of working, where new ideas are valued ahead of convention.
To have the autonomy to organize your work in a flexible way that suits best for you while ensuring business continuity, customer service and employee wellbeing.
To develop your skills, eg by participating in courses and trainings
Challenging projects & follow a steep learning curve.
Work in an international environment

The team
Within the Tribe Business Lending you will be active in

the Real Estate squad Manage, ensuring A to Z lending journey of our real estate clients and improving toolings for our internal clients , in respect of applicable Regulations and Risk Policies.