Job Opportunities in Bahrain

Description
Manage the Non-Aero Revenue income steams for -
including, Property and Real estate, Retail Concessions, Car Parking, Car Rental, Advertising, Food and Beverage and all other revenue streams associated with the non-aeronautical category.
Managing the Revenue income in excess of BD13m
Review current portfolio and address any inefficiencies
Maintain and grow revenue streams across all
categories.
Create accurate and achievable budget forecasts to contribute to divisional Revenue targets.
Ensure Opex budget target are met.
Mentor the team in managing revenue targets, creating forecasts and identifying risk to income.
Proactive in reviewing quarterly income performance
Actively address any deficiencies in revenue streams.
Report on quarterly financial performance and comment on results
Attend Debtor meetings and address and action any outstanding delinquent tenants.
Develop a robust exit strategy for delinquent tenants
Develop achievable revenue forecasts in a timely manner and ahead of time.
Manage Opex costs to ensure compliance
Play an active role in leading the team on revenue management, assisting where necessary and leading by example.
Car Park and Ground Transportation Management to improve Customer Satisfaction and increase revenues for our Car Park portfolio
Responsible for all car parking at BIA including the
day to day operation, staff management and revenues for the car parks at BIA. In addition, to
l Implement clear operational strategies.
l Car Park infrastructure review to ensure best practice in operation and controls.
l Robust Revenue management procedures and
controls to protect revenue income.
l Improve Car Rental operation for ease of service.
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manage the service roads, car rental
parking, executive and staff car parks operation.
l Improve the Commercial offering with limited time and resources.
l Attract new entrants to test the market
l Introduce revenue sharing contracts to allow transparency and sales reporting
l Improve the overall passenger experience
l Car Park Revenue analysis to understand the business and identify opportunities, threats, weaknesses and Strengths to the operation
l Improved scoring on ASQ surveys and passenger feedback surveys.
l Continuous review of current operation and assess improvement measures
l Identify new business opportunities to enhance the passenger experience
Develop the current Property and Retail portfolio for the existing terminal to identify new income streams, improve process, create management structures to protect revenue income.
l Devise and Implement a Commercial Strategy to attract latest Brands and tenants to BIA.
l Attract world class operators for BIA representing the best International, Regional and Local
businesses.
l Improve and Review the Prop &Real Est to develop where necessary.
l Review current leases and improve terms on
commercial agreements
l Create a database of National, International and regional companies and brands
l Market BIA to attract commercial offers
l Assess the current estate and Identify new opportunities and potential to improve the estate.
l Review of current agreements to improve terms
l Introduce Commercial agreements which encourages mutual growth and revenue sharing
l Develop new proactive tenant relations with our
partners to improve relations, create trust in open and transparent business dealings
Create a Commercial strategy for our car rental market, improve the standard of offer, improve the tenant relationships and create commercial agreement to
improve their offer.
l Improve the Commercial offering with limited time and resources.
l Attract new entrants to test the market.
l Introduce revenue sharing contracts to allow transparency and sales reporting.
l Develop a clear commercial strategy for the existing terminal until 2019.
l Improve the offering with limited resources to improve level of service and improve revenues
l Attract new entrants to the airport to bring
freshness to the commercial offer.
l Encourage sharing of information within contract agreements to the benefit of the business and the airport customer
Create and implement Commercial Tendering strategy for the new AMP that optimise the revenue potential of the new Terminal
l Review and improve the existing lease strategy.
l Help Implement the commercial aspects of the Airport Master Plan.
l Formulate Concession agreements that are commercially driven, encourage growth and provide best levels in Customer satisfaction.
l Introduce new Tendering procedures
l Liaise and correspond with Bahrain Tender Board on all tendering issues in a timely and efficient manner
l Generate new Request for Proposal documentation to ensure the tender process is informative and clear to bidders
l Produce robust and transparent Evaluation
assessments of all bidders ensuring compliance with Bahrain Tender Board procedures.
l Select brand and outlets that adds value to the commercial estate
l Create robust contracts and implementation procedures to ensure a smooth installation and fit out.
Develop new Policies and Procedures documents across property and leasing, Tenant Relationship management and Landside Commercial estates to improve the standard of the portfolio leading to improved revenue income.
l Create and keep update a Policy and Procedures document for the NAR department.
l Assist and Manage the introduction of tenant Service Level Agreements.
l Assist and manage the introduction of a Best
l Introduce best practice management structures from other Best in Class Airports.
l Create new formal Communication procedures with tenants
l Hold constructive Tenant meetings to share relative
information for the greater good of BAC, Tenant and the customer
l Analyse existing procedures and improve where necessary, create an open business to business
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practice Standard Operating Procedures Manual.
l Benchmark performance and tenant Relations to best practice.
l Develop and open and constructive B2B and B2C business relationship.
l Share information for benefit of the overall business.
partnership system with all our customers
l Design mutually agreed KPI mechanism to measure the business
l Introduce service level agreements across all commercial tenants to improve operation and clarify roles.
Develop open and transparent Business Models and communication channels with all our Business Partners
l Develop procedures that grows the business mutually.
l Sales reporting techniques to capture sales data and
review performance together. Identify action plan to improve sales, generate activities and increase
penetration.
l Create Formal two-way communication channels for an open and transparent business relationship
l Reporting structures to assist in jointly developing the business and identifying treats and weaknesses
l Quarterly Business Review meeting with Company
owners to review and develop the business
Market BIA to generate new revenue streams for sustainable income and year on year growth
l Promote BIA as a must visit destination.
l Promote Retail, F&B and commercial offers to attract passengers and airlines.
l Promote the Prop and Real Est to increase occupancy rates.
l Promote Airport Car Parking facilities to increase off peak revenues.
l Improve the customer journey at BIA.
l Create a cross functional marketing policy to assist tenants in promoting their business
l Develop resources to dedicated to Marketing function for Non Aero Businesses
l Introduce new customer friendly car park initiatives for ease of parking
Develop the Mentor-the-Manager Programme to ensure a structured Succession plan is in place.
l Assist in formulating a strategy to individual development to identify skills within the organisation
l Align functional objectives with strategy by setting of
subordinates objectives, managing performance, recruiting qualified staff, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance.
l Mentor fellow colleagues and provide guidance
l Create a culture of open management systems to allow for mentoring and personal development
l Help Identify talent within the organisation.
l Help develop that talent to contribute to the long term Company staff development strategy
l Provide adequate training programmes geared to adding to the skill set.
l Completion of employees performance management
forms in a timely and fair manner supported by evidence of deliverables and continuous feedback.
Related Assignments
Perform other related duties or assignments as directed.
Deputizing for the Chief Commercial Officer in their absence, Take overall management control and running of the Marketing and Commercial Division in the absence of the CCO both on a short or long term basis
Take on full department responsibilities for Cargo, Aeronautical, Non Aeronautical and Corporate Communication functions on an interim or adhoc basis.
5. JOB CONTEXT:
l Set Clear goals to ensure targets are achieved in most efficient manner
l Show clear understanding of the Divisional aspirations and encourage colleagues to do the same
l Demonstrate leadership values by leading by example
l Providing guidance to Commercial team by open and transparent management style
l Central role in maximizing the non-aeronautical revenue potential of the AMP.
l Pivotal role in changing the perception of BIA’s customers, their spending habits and passenger penetration.
l Pivotal role in ensuring that new commercial relationships at BIA are in line with best-practice.
6. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
External:
Open and transparent relationships. Providing space and freedom to allow expressions of initiatives Reliable and honest in all levels of activity
Self starter and demonstrates dedication to the task and department
Hold regular team meetings to ensure all departments are clear on tasks in hand and progress. Encourage open communication channels without fear of reprisal
Honest in approach to tasks and meetings
Constructive and honest in dealing with colleagues, superiors and business Problem solver
7. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:
l Works under general direction from the Chief Commercial Officer (CCO) and Chief Executive Office (CEO).
l Strictly adheres to Policies and Procedures .
l Endorses Ho Ts prior to CCO signature.
l Proposes operating models, revenue share percentages, concession amounts after consultation with the CCO.
8. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualification: Bachelor degree in Management, Science or equivalent qualification.
Minimum Experience: l Minimum 12 years’ experience in Commercial, Property & Retail, Real estate or a related field.
l Minimum 5 years’ experience in Airport Concessions, Duty Free operations, F&B operations or a related industry.
Job Specific Skills:
l Ability to work calmly and constructively under pressure.
l Good interpersonal skills and communicator.
l Multi-Tasking with excellent time management skills.
l Ability to take direction in a team environment while at the same time is confident to work as an individual.
l Excellent organization and Negotiation skills.
l Detail orientated.
l Public speaking skills and comfortable with making presentations.
Generic Skills:
Skills Target Level Description
In addition to foundational, intermediate and advanced skills: • Leads from front to inspire the entire organization to exceed performance and grow • Empowers teams through delegating,
Leadership Skills Mastery innovating and providing required support and direction • Drives and invests in coaching
potential successors for key positions • Able to identify high performers and recognize them
appropriately
Accountability
Mastery
In addition to foundational, intermediate and advanced skills: • Able to efficiently direct operation under all circumstances • Creates the environment that drives liability and
accountability at all levels
Collaboration & Teamwork
Mastery
In addition to foundational, intermediate and advanced skills: • Facilitates team orientation through the formation of cross-functional and cross-departmental teams
Customer Focus
Mastery
In addition to foundational, intermediate and advanced skills: • Promotes a customer centric
culture across the organization • Encourages enhancement of service delivery to better satisfy customer needs
Discipline & Commitment
Mastery
In addition to foundational, intermediate and advanced skills: • Acts as a role model in adhering to organizational policies and regulations, timeliness and commitment to expected working hours
9. COMPETENCIES:
Leadership Competencies:
Competency Category Target Level Inspiring & Motivating Leadership Mastery
Description
In addition to all foundational, intermediate and advanced skills: • Creates processes or methods to boost the confidence of internal or external stakeholders in the present and future success of own team, unit or organization or in their own capacity to succeed • Inspires exceptional performance by building a collective corporate identity and communicating a shared purpose • Creates a culture that inspires people to do their best because they feel valued; creates strategies to recognize, reward and celebrate contribution and achievement
Team Building Leadership Mastery
In addition to all foundational, intermediate and advanced skills: • Advocates and successfully leverages diversity to maximize organizational strength across the board • Creates a culture that promotes cooperation and integration over internal competition; proactively identifies and re-aligns resources to meet strategic
business priorities • Continuously encourages others to harness and maximize the skills, experience and expertise of all team members; provides resources and removes obstacles to support cross-functionally and geographically dispersed teams • Creates a common goal and a climate where people feel part of
something bigger than their own individual success or their immediate team
Coaching & Mentoring Leadership Mastery
In addition to all foundational, intermediate and advanced skills: • Drives strategic developmental initiatives to enhance the whole organization; leads and influences the broader development planning process • Actively arranges for developmental or stretch assignments into other functional areas or business units for the benefit of the organization and the individual • Champions the recruitment, development ad retention of high potential and high performing individuals; makes time
available for coaching, mentoring and feedback
Change Management Leadership Mastery
In addition to all foundational, intermediate and advanced skills: • Strategically designs selection and implementation of organizational changes to drive and exceed business objectives • Be an advocate for change
Driving Performance Leadership Mastery
In addition to all foundational, intermediate and advanced skills: • Leads in driving enhancing performance management throughout the whole organization • Establishes and drives the strategies and standards required to deliver against
business plans; translates internal and external analysis into strategy and action • Sets and promotes standards for best practice and outstanding service delivery; creates programs and incentives that drive and rewards results Sets up and
structures business units so they have the capability to deliver against strategic targets
Business & People Competencies:
Competency Category Target Level
Industry & Regulatory Business Skills Mastery Knowledge
Description
In addition to all foundational, intermediate and advanced skills: Applies in-depth understanding of the organization's services and the industry in which it operates to shape strategy; establishes relationships with external stakeholders to set
strategic decisions of future regulatory framework Monitors and forecasts changes
in customer and competitor behavior and develops appropriate organizational response; determines impact of emerging business models and sponsors initiatives to deliver optimal response Advises other on regulatory regime, including funding sources and regulatory benchmarks
Project Management Business Skills Mastery
In addition to all foundational, intermediate and advanced skills: • Identifies projects that drive value creation and align them to organizational strategies • Champions projects that have broad implications across the organization by
aligning and influencing all key stakeholders
Negotiation & Decision People Skills Mastery Making
In addition to all foundational, intermediate and advanced skills: • Demonstrates use of a direct and diplomatic style; challenges information to detect discrepancies in reasoning • Shows an excellent sense of timing; quickly gains trust and respect of all other parties to the negotiations • Leads the most complex negotiations and demonstrates expert closing skills and excellent political and cultural savvy • Leads fact-based decision-making for long-term strategic issues; analyzes the wider
business and political implications when making decisions, including the
effectiveness of outcome • Shares strategic insights and knowledge to help others make sound decisions
Business Relations Business Skills Mastery
In addition to all foundational, intermediate and advanced skills: • Focuses on
strategic partnerships that will support the organizational strategy and business
Job Types: Full-time, Contract
Contract length: 12 months
Pay: BD3,000.000 - BD4,500.000 per month