We are looking for enegetic and results-driven FEMALE telesales representative to join our team! 1. BRIEF DESCRIPTION OF JOB FUNCTION The function of Telesales Agent entails the following:
cold calling techniques on prospects
persuading potential customers to purchase a product or service
obtaining referrals and leads from a variety of sources from lead generation activities
contributing to department’s function of collecting data and converting them into qualified leads then conduct sales calls.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
· Serves customers by selling products via telephone.
· Contact individuals by telephone in order to solicit sales for goods or services.
· Recommends changes in products, service, and policy by evaluating results and competitive developments.
· Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
· Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
· Conduct client or market surveys, and type detailed notes regarding sale or service offered.
· Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
· Explain products or services and prices, and answer questions from customers.
· Maintain records of contacts, accounts, and orders in the company’s system only.
· Obtain customer information such as name, address, and payment method, and enter orders into computers.
· Obtain names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.