Workforce Planning Specialist - Brisbane, QLD - Australia Jobs Opening

October 23, 2024

People and Culture

Brisbane

FULL TIME

Workforce Planning Specialist - Brisbane, QLD

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Job no: 523861
Brand: People and Culture
Work type: Full time
Location: Queensland
Categories: People & Culture

About the Opportunity

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

As a Workforce Planning Specialist, you will champion the engagement and development of the Workforce Planning Rostering system and provide proactive customer service and support, while maintaining a focus on the day-to-day functionality of the system.

In this role you will be responsible for supporting key stakeholders and working with leadership and People + Culture teams to ensure an integrated approach to solutions for our businesses. Strong communication, teamwork and technical skills are essential.

What you will be doing:

Develop, coordinate and assist in maintaining rosters for employees covered by the Flight Centre Agreement, General Retail Award, Clerical Award, Finance Award and other legislative instruments in line with contractual requirements
Deliver and analyse daily data reports to Workforce Planning Team
Optimise rostering practices while working with Leaders to implement effective roster patterns to match business requirements and minimise pay risk
Manage and prioritise individual workload in conjunction with supporting other team members to ensure a high level of customer support, compliance, and system reporting
Work cohesively to achieve the goals of the Workforce Planning Team and FCTG with the ability to recognise and understand the viewpoints and priorities of others and the team
Develop and facilitate training sessions with Retail Leaders to ensure roster compliance, knowledge and understanding of the awards and obligations under the Flight Centre Agreement (EBA) and other relevant provisions to rostering and overtime

You’ll be perfect in this role if you have:

Minimum 12 months' experience in rostering/workforce planning and/or payroll
Experience with a rostering system - Humanforce/Time Target systems experience is highly desirable
Highly organised approach to work
Multi-tasks by managing a range of tasks & activities on a daily basis
Prioritise and manages time effectively
Ability to work unsupervised whilst achieving outcomes within a team environment
Strong focus on customer service responding to internal customer queries
Strategic and effective communication skills in a multi-disciplinary/geographically dispersed environment
Demonstrated ability to successfully communicate, negotiate and influence objectives with stakeholders
Relevant business qualification
FCTG/Travel and Tourism industry experience is a bonus

What’s in it for you:

On target earnings of $65,000 pa + super and annual bonus
Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024, Los Angeles in 2025)
Ongoing training and personal development
Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
Paid parental and volunteer leave
Employee share plan
Access to internal 24/7 gym, fitness classes and beauty services
Global career opportunities in a network of brands in over 20 countries
Mental health support and Employee Assistance Program for staff and family
Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia