Team Leader Customer Experience

October 18, 2024

City of Burnside

Tusmore

FULL TIME

Applications closing on 30 October 2024, 09:00 AM

Reference Number
31/24

Job Type
Full Time

Position Description

Team-Leader-Customer-Experience-Oct-2024

The City of Burnside is one of Adelaide's most attractive and historic residential areas. It is well known for its tree-lined streets, period architecture, plentiful reserves and gardens within a 30 km² area. Located in the South-Eastern corner of Adelaide and just 10 minutes from the Central Business District, the City of Burnside covers 28 suburbs and has a residential population of over 45,000. We are focused on making a real difference in our community and achieving our vision to deliver services valued by our community.
We are looking for an experienced and motivated Team Leader Customer Experience to bring service excellence to everyone who interacts with Council.
The Team Leader Customer Experience is responsible for the strategic direction, continuous improvement and delivery of customer experience across the City. The position will lead the customer experience team to proactively oversee the team’s handling of customer enquiries, providing guidance on complex issues and resolving escalations effectively. Collaboration across other departments will be key to develop, implement and champion the service needs of the community and act as a change agent to create a community focussed culture.
The successful candidate will have demonstrated leadership capability and extensive experience in a contact centre ideally in Local Government. You will be comfortable operating at both strategic and operational levels to plan, implement and review procedures and projects coordinating multiple tasks. Displaying a high level of sound judgement and proactivity is essential. You will also have highly effective and inclusive communication skills as well as an ability to effectively negotiate and facilitate outcomes.
This position is offered as a permanent position on a full-time basis, classified at Level 6 under the City of Burnside Administration Employees Enterprise Agreement 2023.
You will be required to undertake a National Police Check as part of the on-boarding process and must have the right to live and work in Australia to apply for this position.
As part of our team, you will have the opportunity to work with an amazing, supportive team, a beautiful area to contribute to, flexibility, a great culture and the knowledge you are improving the quality of life for people who live, work and visit our Council area. A great place to work! We strive to build a diverse, inclusive workforce that reflects our community and encourage applications from any background and ability.
For initial enquiries, please contact Ash King, Group Manager People & Innovation on 8366 4114. A copy of the position description can be obtained from Council’s website www.burnside.sa.gov.au.
If you need any adjustments to be made to the recruitment process or if you would like to discuss accessibility requirements, please email jobs@burnside.sa.gov.au.
Are you ready to join our team, have the skills and experience, please submit an application in PDF format including a cover letter and CV via e-mail to jobs@burnside.sa.gov.au quoting Ref No 31/24.
Applications close 9am Wednesday 30 October 2024.

Apply by Email

Email to myself or a friend