Job Opportunities in Australia

Location 3 Frederick Road, Royal Park


You may be required to work at other sites within the employer’s
establishments to meet business requirements. You may also be
required to work at member sites, host sites and other external sites.
Reports To Systems and Innovation Manager
(Position Title)
Financial Accountability N/A


Management Responsibility None
Systems Responsibility GTO, RTO and Corporate systems, including Learning
Management Systems (ANew Spring, VETtrak, VETenrol,
Ready Skills), Recruitment systems (Smart AI, Job Adder,
Smart Forms, Calendly), HR systems (Intelli HR), MS Share Point
and others (MS Power BI, Payroll, etc)

Position Responsibilities


Purpose of the Position To help the Systems and Innovation Manager ensure that
MTA staff has the systems and tools needed to deliver
excellent customer service and perform across the main
parts of the business, where the systems are performing,
updated and improved frequently.


Primary Responsibility Ongoing maintenance and support of new Time
implemented and to be implemented Spent
systems/applications, Learning Management 55%
Systems (ANew Spring, VETtrak, VETenrol,
Ready Skills), Recruitment systems (Smart AI,
Job Adder, Smart Forms, Calendly), HR systems
(Intelli HR), MS Share Point and others (MS Power BI,
Payroll, etc)
Purpose of Activity Liaison between the business and systems
developers, suppliers and vendors. Data
maintenance; Triage of issues and escalation to
supplier; and ‘Translating’ ongoing business
functionality needs, in already implemented systems,
into business requirements and new scope of
development work.
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Example • Be a “Super-user” of the business systems with a
strong understanding of operations, procedures,
and policies

• Primary contact to respond to business user

queries on the system and processes

• First point of contact for troubleshooting issues

and errors on implemented systems

• Key contact between business SMEs and

external developers/suppliers for new scope of
work in already implemented systems

• Gathering and verification of new functionality

needed on implemented systems, transforming
them into requirements and development request
for approval by the Systems and Innovation
Manager

• Supervise external suppliers/vendors on ongoing

support and new scope tasks, on their
performance, deadlines and status

• Liaise with suppliers/vendors on systems updates

and new releases

• ‘Train the trainer’ approach – to train current and

new staff in applications

• Regular meetings with supplier and internal

SMEs/stakeholders, when applicable

• Responsible for inputting, updating, and

maintaining data, ensuring accuracy between
systems

• Ensure changes made adhere to the business

rules

• Work with business units to assist in the

resolution of support requests and communicate
back to users on issues status

• Involved with system testing of new functionality,

bug fixes and regression testing

Responsibility (2) Assistance with new systems implementation and 30%
project coordination
Purpose of Activity Assist the Systems and Innovation Manager develop
and deploy new systems across the business
Example • Providing administrative support to the Systems
and Innovation Manager as needed, including:
o Assisting on Business Requirement Gathering
o Assisting on Process Mapping
o Assisting with project documentation
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stakeholder meetings
o Taking meeting notes
o Documenting and following up on important
actions and decisions from meetings, when
applicable

• Assist in supervising suppliers/vendors on day to

day tasks, in ongoing and new projects

• Assist in providing information and regular

support to all stakeholders

• Assist and participate in UATs and User Testings
• Perform or facilitate training of new systems or

documentation, manuals and IT policies
Responsibility (4) Data Analysis and Report Generation 15%
Purpose of Activity Provides Systems and Innovation Manager reporting
on ongoing tickets, tasks and new development status
and systems maintenance
Example • Create and review weekly and/or monthly reports
on the status of ongoing work from external
suppliers/vendors, including new and ongoing
projects, day to day support and new
development work in already implement systems

• Develops ad-hoc reports for Functional Managers

on request. Total Weighting 100%
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Compliance Responsibilities

It is the responsibility of both the manager and incumbent(s) of the role to ensure that the
following compliance requirements are met:

• Relevant laws and regulations including OH&S and EEO

• Industry codes.

Knowledge, Skill and Experience Requirements

Knowledge Essential Preferred
• Degree in Business, Commerce, • Knowledge of Microsoft
Information Technology, Computer Dynamics 365 CRM,
Science, Engineering or a related Share Point, Power BI, Teams
discipline and Power Apps at a Small to

• Knowledge of similar systems Medium Enterprise Level

• Solid working knowledge of ticketing • Knowledge of email marketing systems, ideally JIRA, JIRA tools, reporting systems,
Ticketing, Confluence, other Learning Management
ticketing & project management Systems, ERP (HRIS, Payroll,
systems, or ability to pick them up Finance) Systems, databases
quickly and website CMS
• Proficient in Microsoft Office • Knowledge in Project
(Outlook, Word, Excel, and Power Management methodologies
Point) and Adobe Acrobat Pro (waterfall and agile), including

• Business requirements Minimum 1 – 3 years relevant gathering and process

experience from a similar role mapping

• Previous client facing experience
  

Skills, Attributes and Essential Preferred
Experience • Demonstrated experience in • Knowledge, experience,
application support, transactional interest in motor trade and
processing training industries
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Manager’s directions
Personal alignment Teamwork: Working together,
with MTA Values empowering and supporting one
another to achieve our common goals

Achievement: We do our best to
exceed expectations, striving for
innovation in our delivery of relevant
and valued services

Accountability: We take ownership
of all that we do, each taking
responsibility for our part in delivering
high quality services

Respect: We understand,
acknowledge and appreciate the
needs, opinions and values of
everyone by embracing the diversity
we have within our organisation.

Excellence: We strive to do and be
the best in all that we do every day


Frequent Contacts
Internal Contacts All systems SMEs and users – ultimately most employees
External Contacts Members, Host employers, suppliers, vendors and potentially
students and apprentices.


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