Job Opportunities in Australia
September 17, 2024
Hero Teams
Sydney
OTHER & FULL TIME
Support Consultant
Posted: 13/09/2024
Closing Date: 16/10/2024
Job Type: Permanent - Full Time
Location: Sydney OR Melbourne
Job Category: HR & Recruitment,IT
Who we are…
Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.
Life & Culture...
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.
Life & Culture...
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
- Hybrid work set up
- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives such as boot camp, yoga etc.
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)
- Obsess over customers - Everything we do is designed to positively impact our customers
- Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
- Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
- Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change
Job Description
Position Overview:
The Support Consultant is expected to manage and document the configuration of ELMO Talent Management Platform, and to assist in systems-related troubleshooting both internal and external. This will include receiving calls and email enquiries from ELMO clients. The consultant will log the enquiry in a ticketing system and answer to the clients in a timely manner. In addition, the coordinator will train users and client’s solutions administrators, as well as writing quick reference guides and manuals.
The Support Consultant plays a pivotal client-facing role, contributing to the deployment and development of the ELMO Talent Management Platform..
Key Responsibilities:
The Support Consultant is expected to manage and document the configuration of ELMO Talent Management Platform, and to assist in systems-related troubleshooting both internal and external. This will include receiving calls and email enquiries from ELMO clients. The consultant will log the enquiry in a ticketing system and answer to the clients in a timely manner. In addition, the coordinator will train users and client’s solutions administrators, as well as writing quick reference guides and manuals.
The Support Consultant plays a pivotal client-facing role, contributing to the deployment and development of the ELMO Talent Management Platform..
Key Responsibilities:
- Providing support by determining the underlying cause of more complex issues and (where possible) resolving basic technical issues (e.g. configuration errors, implement changes to client’s workflows/environments).
- Escalating level 3 support issues (systems bugs) to the development team and assisting in the resolution (provide detailed information, UAT)
- Development of user guides / training manuals for ELMO systems
- Ensure compliance with ELMO’s information security privacy policies and procedures
Desired Skills and Experience
Positional Qualifications, Attributes and Skills:
- Undergraduate Qualification (Computer Science, IT, Business Systems disciplines preferred)
- Excellent communication skills (both written and verbal) to suit a wide range of people and contexts
- Strong technical capability with a keen interest in HR technology
- Experience in HR or with HR systems is a bonus.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
Similar Jobs
September 9, 2024
Australian Federal Police (AFP)
Business Support Officer - Secretariat Unit
Canberra
FULL TIME
View Details
September 9, 2024
Department of Industry, Tourism and Trade
Executive Support Officer
Darwin
FULL TIME & OTHER
View DetailsSeptember 9, 2024
Cocoon Group Services
Disability Support Worker - Sleep Over
Brassall
View DetailsSeptember 9, 2024
SA Government -SOUTH AUSTRALIAN METROPOLITAN FIRE SERVICE
TECHNICAL SUPPORT OFFICER
Angle Park
View Details