Job Opportunities in Australia

Specialist – Service Now System
Information Systems and Technology
Brisbane, Queensland, Australia
Ref. No. 102734

Why consider working with us at Glencore?
Glencore is one of the world’s largest globally diversified natural resource companies and a major producer and marketer of more than 60 commodities. Our operations comprise of around 150 mining, metallurgical and oil production assets. Our purpose is to responsibly source the commodities that advance everyday life. Employing 135,000 people globally, people are at the heart of our business, and we aim to attract employees who seek to be leaders in their field. To you, that means more opportunities to grow your career, grow your experiences, and grow your network of colleagues, mentors and even lifelong friends. All whilst making your mark on the future.


About this part of our organisation:
Our Zinc Assets in Australia include multiple & geographically dispersed operations, including underground and open pit mines, processing plants and port facilities. Additionally we have operations across Asia, North and South American continents and Europe. Brisbane is home to our corporate office which is where this role is based.


About your new position:
The Specialist – Service Now System plays a pivotal role in shaping the long-term direction of the Service Now platform in collaboration with IS&T leadership across Glencore Zinc Assets.


In this role you will:

• Be responsible for the development and maintenance of a comprehensive platform roadmap that aligns with business goals and technology trends.
• Drive innovation, long-term strategic vision and platform continuous improvement, ensuring Glencore Zinc Assets remains at the forefront of Service Now capabilities and industry trends.
• Establish and embed an optimal Operating Model for the Service Now platform and associated teams.
• Prioritise and manage the Service Now development in alignment with strategic business priorities, including ideation reviews and user story prioritisation.
• Have ownership of the backlog, which includes managing and prioritising the list of work items, features, and bug fixes to be completed on each Sprint by the development team.
• Leverage vendor relationships for innovation and value.
• Drive cost efficiencies, tracking improvement initiatives to report to management.
• Assist tracking and managing contracts and licenses compliance, working together with Procurement to minimise risks and support operational efficiency.
• Monitor overall platform health, including performance, security, and user satisfaction, and report key metrics to management.
• strong Security and Compliance governance skills with emphasis on platform security, understanding changes in regulations and driving compliance.
• Establish and enforce policies for platform usage and security.
• Be a change advocate, lead the evolving nature of Service Now and IT, managing changes both from a technical and process perspective, driving change adoption across Glencore Zinc Assets.

The requirements for this position are:

• Minimum 5 years' experience in platform management roles, with a track record of successfully managing digital platforms in enterprise environments, including Service Now.
• Bachelor's degree in information technology, computer science, or a related field and possession of any Service Now certifications will be highly regarded.
• Extensive knowledge and experience with the Service Now platform, including experience in a leadership role directly involving Service Now Strategy and Road mapping.
• Experience in team leadership, demonstrating effective management and mentorship capabilities.
• Demonstrated experience in agile methodologies, with a preference for Scrum. Agile-related certifications are also highly valued.
• Experience in Service Now consultancy and/or solution design.
• Experience in vendor management.
• Previous Service Now development experience would be an advantage

What’s in it for you?
Apart from being in a worldwide organisation for your career to grow, you will join a team of people who are enthusiastic about their work and enjoy what they do. You will be supported to achieve results in your field and if you desire to go above & beyond there is space to explore new ideas and influence change. Come join a team who encourage & expect you to make improvements and make a difference.


now at glencore.com/careers/career-opportunities/all-vacancies


For further information please contact Madison Hard - Recruitment via +61 417 915 903.