Service Delivery Support Officer

October 23, 2024

Queensland Corrective Services

Brisbane

OTHER

The Service Delivery Support Officer will: -

Establish key communication processes to coordinate links between correctional centres, community corrections, sentence and case management services, service providers, Parole Board Queensland and QCS Public Service representatives to ensure appropriate and timely advice about programs, services and support are provided
Monitor and analyse data to ensure identification and allocation of prisoners and offenders to the appropriate services, both internal and external
Collation and provision of data and reports on service delivery performance
Establish effective working relationships between QCS and service providers to support the release planning process
Provide guidance to correctional centres, community corrections, sentence and case management services, or contracted service providers in relation to identified service delivery needs
Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
Provide ongoing support and practical assistance to external and internal service providers
Liaise with ORMS units, correctional centres, community corrections, sentence and case management services, and service providers about prisoner and offender course/service allocation and respond to queries in relation to availability
Assists with coordination of services, schedules and program or course allocation, and any scheduling or allocation tool for courses and classrooms, including development of master schedule and setup information
Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
Carry out administrative duties as requested
Provide information technology support and undertake device security checks
Ensure the security and confidentiality of QCS property and information

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.