Job Opportunities in Australia
October 24, 2024
Coral Expeditions
Cairns
OTHER & FULL TIME
Reservations Manager
Posted:
16/10/2024
16/10/2024
Closing Date:
13/11/2024
13/11/2024
Job Type:
Permanent - Full Time
Permanent - Full Time
Location:
Cairns, QLD
Cairns, QLD
Job Category:
CE Shoreside - Commercial
CE Shoreside - Commercial
Our Company
Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral Expeditions has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral Expeditions is wholly owned by the NRMA and joins a connected family of companies including NRMA Parks and Resorts, NRMA Roadside Assist, NRMA Marine and Ferries as well as SIXT Car Rentals.
Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral Expeditions has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral Expeditions is wholly owned by the NRMA and joins a connected family of companies including NRMA Parks and Resorts, NRMA Roadside Assist, NRMA Marine and Ferries as well as SIXT Car Rentals.
Job Description
The Role
The Reservations Manager is responsible for overseeing the Reservations department, which includes a Sales team and a Service team, each led by a dedicated Team Leader. This role is critical in maintaining our high standard of customer service. The primary focus is on managing daily team operations, including resource allocation, mentoring, reporting, handling escalations, and cultivating a responsive, caring and sales-driven culture. The Reservations Manager will be required to assist with frontline tasks, such as responding to calls and emails.
What we can offer you
As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!
The Reservations Manager is responsible for overseeing the Reservations department, which includes a Sales team and a Service team, each led by a dedicated Team Leader. This role is critical in maintaining our high standard of customer service. The primary focus is on managing daily team operations, including resource allocation, mentoring, reporting, handling escalations, and cultivating a responsive, caring and sales-driven culture. The Reservations Manager will be required to assist with frontline tasks, such as responding to calls and emails.
What we can offer you
- Career growth in a progressive and expanding Australian company.
- A supportive and collaborative office team environment.
- The opportunity to work and travel in amazing destinations and with inspiring products.
As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!
Desired Skills and Experience
What we are looking for
We are seeking a passionate and proven Reservations Manager to join the Commercial team and be a long-term addition who will have/be:
We are seeking a passionate and proven Reservations Manager to join the Commercial team and be a long-term addition who will have/be:
- Prior experience in the travel industry preferred but not required.
- Experience managing a team.
- Reservations or sales background.
- Excellent communication both verbally and written.
- Able to prioritise and multi-task to achieve deadlines for yourself and team.
- Strong administration skills with accuracy and attention to detail.
- Proficiency in reservations/systems and Microsoft Office programs.
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