Employment
Information
Package
QVMAG Support Officer
Position number: POS1770
Enquiries:
Name: Sumeena Keshow
Position: Leader Learning and Engagement
Town Hall, 18-28 St John Street Launceston
Phone: 03 6323 3566 T 03 6323 3000
Email: sumenna.keshow@launceston.tas.gov.au E contactus@launceston.tas.gov.au
Application closing date: 3PM, WEDNESDAY 30 OCTOBER 2024 www.launceston.tas.gov.au
Contents
Introduction 3
City of Launceston Organisational Directory 4
Organisational Values 5
Information for Applicants 6
Recruitment Steps 7
General Conditions of Employment 8
Position Description 9
Address all correspondence to:
Manager People and Culture
City of Launceston
PO Box 396
LAUNCESTON TAS 7250
Email address: contactus@launceston.tas.gov.au
When emailing your application, attachments should be sent in either Word
(.doc/.docx), PDF (.pdf), TIFF (.tiff), JPEG (.jpg) or Excel (.xls/xlsx) formats.
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2
Introduction
Launceston is the regional hub of Northern Tasmania
and enjoys a rich natural and social history. Located at
the head of the picturesque Tamar Valley, the
Launceston region is renowned for its award-winning
wines, gourmet dining experiences, magnificent natural
features and friendly residents. Our city is human scale.
A series of green and wild spaces linked by heritage
streetscapes and thoughtful adaptions. A real blend of
old-world and new, tradition and innovation.
The City of Launceston municipal area covers an area of 1,405
square kilometres with a population of around 71,000 residents.
The City of Launceston is Tasmania’s largest municipal council
in terms of population and revenue. Launceston boasts all the
major facilities of a much larger city, many of which are owned
and operated by the City of Launceston.
The City of Launceston is served by 12 Councillors, including
the Mayor and Deputy Mayor.
Click here to view City of Launceston’s strategic and annual
reporting.
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City of Launceston
organisational chart
The City of Launceston is recognised as
an Employer of Choice by the Tasmanian
Government.
An Employer of Choice
is a workplace that demonstrates
contemporary workplace practices and
provides outstanding support for its staff.
The Council employs around 570 employees
across a range of responsibilities.
Employment information package 4
Organisational values
At the heart of our organisation are our four organisational values.
Our employees are expected to adhere to, support and promote our
values at all times.
Our aim is to attract and retain people who share our values and want be a part of our positive
workplace culture. Before submitting your application please review our values and decide if
they are a good fit for you.
WE CARE ABOUT
OUR PEOPLE OUR
MATTER COMMUNITY
We value clear and open We take pride in our work and
communication pursue a standard of excellence
We support and encourage each We genuinely listen, and value
other collaborative relationships
We respect diversity We strive towards the best
We recognise individual needs, outcome for our community
experience and strengths We make responsible and
sustainable decisions
WE BRING AN OPEN WE GO HOME SAFE
MIND AND WELL
We actively seek opportunities to We show care for people and look
continuously improve out for one another
We respect and explore different We speak up and support others to
ideas and perspectives be healthy and safe
We embrace change that leads to We take personal responsibility for
positive outcomes our own health and wellbeing
We value innovation and creativity We value work-life fit
Employment information package 5
Information for applicants
City of Launceston is an equal When applying for this position, you must provide the following documentation:
opportunity employer. Our 1. Covering letter
workforce is diverse, inclusive, 2. Statement addressing the selection criteria (highlighted criteria
flexible and family-friendly. only)
3. Resume
We value the different
backgrounds, skills and The online Application for Employment can be accessed here
contributions of all employees (you will be asked to attach your supporting documentation)
and treat each other and our 1. Your covering letter should introduce you and explain why you
community with respect. are applying for the role.
We want opportunities at City of 2. All recruitment and selection decisions are based on merit. The
Launceston to be accessible most suitable person in terms of skills, knowledge,
and attainable to all candidates. qualifications, relevant experience, alignment with
If you are interested in this role organisational values and work attitudes is selected for the
but have concerns about your position. Selection is based on the assessment of each
application in relation to the selection criteria identified in the
suitability, please talk to us
position description. The position description is included later in
before submitting your this information kit.
application.
The selection criteria consists of the qualifications, knowledge,
skills, attitudes and abilities required to successfully perform
the role. You must provide a statement that addresses each
highlighted selection criterion for the role. Your statement
should include examples that demonstrate how you meet each
criterion.
Please see information here on how to address the Selection
Criteria.
3. Your resume should provide details of your qualifications, work
history, special skills, training and competency details and
referees, plus any other information that may support your
application. Be clear and informative. Include the names,
position titles, addresses and telephone numbers of at least
two work referees.
If we can assist you with any reasonable adjustments in order to
submit your application for this role, please contact the People and
Culture Team via email at contactus@launceston.tas.gov.au,
noting your preferred method of communication and contact
details and a member of the team will be in touch.
Please read this
information carefully, as it
will help you with the
preparation of your
employment application.
Employment information package 6
Recruitment steps
1. Application received
2. Shortlisting
Shortlisted applicants will be
contacted by telephone or email
to arrange an interview.
Unsuccessful candidates will
be advised by email.
3. Interview
4. Pre-Employment Checks:
Reference Check
Police Check
Medical Assessment
Drug and Alcohol screening
All costs covered by City of Launceston
5. Suitability determination and
preferred candidate identified
6. Letter of Offer
Employee benefits
Our employees have access to discounted health insurance options
through St Luke’s Health and BUPA.
Employees have access to a free EAP service, which provides support
and counselling for personal and work related issues, coaching and
advice for leaders and counselling assistance for immediate family
members.
We are committed to providing a working environment that is sufficiently
flexible to meet the operational requirement and workload demands of
the City of Launceston while accommodating, where possible, the
needs of our employees.
Discounted membership at Launceston Aquatic.
Discounts at the Museum Gift shop.
Additional leave: employees may request to purchase an additional two
or four week’s additional leave per year to help manage family/carer
responsibilities or other special circumstances.
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Employment information package 7
General conditions
of employment
Position title QVMAG Support Officer
Employment terms Casual
Working pattern Casual
Total remuneration $39.62 per hour - includes 25% casual loading*
Superannuation Employer contribution of 12.25%
Annual leave: employees are entitled to 4 weeks (pro-rata for part-time employees) annual leave
per year, plus leave loading.
Personal leave (for sick and carer’s leave): employees are entitled to two weeks (pro-rata for part-
time employees) personal leave per year, if they are unable to attend work due to personal
illness/injury or to provide care for a spouse/partner or immediate family member.
Paid parental leave: employees are entitled to fourteen weeks paid (or twenty eight weeks at half-
pay) parental/adoption leave for the primary carer; two weeks paid leave for the secondary carer.
Long Service Leave: Long service leave applies after 7 years continuous service.
The City of Launceston Enterprise Agreement 2021 is available here
The City of Launceston Leisure and Aquatic Centre Enterprise Agreement 2022 is available here
Employment information package 8
Position Description
Position Description – QVMAG Support Officer
PF NUMBER: PF0 POS NUMBER: POS1770
POSITION TITLE: QVMAG Support Officer
AWARD CLASSIFICATION: Grade 2 (Casual)
EMPLOYEE: Vacant
TEAM: CCN Management
NETWORK: Creative Arts and Cultural Services
REPORTS TO: Executive Assistant General Manager CACS
PREPARED BY: General Manager Creative Arts and Cultural Services
DATE: June 2024
APPROVED BY:
NAME: Shane Fitzgerald
POSITION: General Manager Creative Arts and Cultural Services
SIGNATURE:
POSITION PURPOSE (Why does this position exist)
The QVMAG Support Officer is a broadly defined casual role which supports the various activities of
QVMAG as required during periods of heightened service delivery.
The position/s support service delivery across a number of service deliverables including public
programs, education, exhibitions, functions and events, planetarium, strategic collections, and front of
house.
City of Launceston is a values-based organisation, which means that we employ people who share and
display our values
we value clear and open communication we take pride in our work and pursue a
we support and encourage each other standard of excellence
we respect diversity we genuinely listen, and value collaborative
we recognise individual needs, experience relationships
and strengths we strive towards the best outcome for our
community
we make responsible and sustainable
decisions
we show care for people and look out for
we actively seek opportunities to one another
continuously improve
we speak up and support others to be
we respect and explore different ideas and healthy and safe
perspectives
we take personal responsibility for our own
we embrace change that leads to positive health and wellbeing
outcomes
we value work-life fit
we value innovation and creativity
Accountabilities Activities/Tasks include: Success looks like …
General
City of Launceston's Behave in a way that supports the City of Launceston's Demonstrates, through
Values behaviour, an alignment to values.
and an understanding of our
Our people matter values
We care about our community
We bring an open mind
We go home safe and well
Technology Use technology and information to maximise efficiency New and existing technologies
and effectiveness. are utilised effectively.
Collaborate Work collaboratively within your team and across Actively participating in team
networks. meetings/tool box meetings,
Support delivery of the Network's strategic and annual by offering ideas and
plan actions. suggestions and providing
feedback
Work with horizontal teams as relevant to technical Collaborative opportunities are
role accountabilities. sought across Networks
Innovation Encourage and be proactive in developing a culture of Improved work practices and
introducing new and improved work practices and projects.
projects within your team and your network.
Technical
Learning & Assist QVMAG staff in the administration, preparation Supporting QVMAG in the
Engagement and delivery of identified Public Programs and successful delivery
Education activities, throughout a calendar year,
including weekends and evenings and
Directly engage with participants and general
audiences during program activities
Support communication of operational
program/event information to stakeholders and
staff
Planetarium Assist QVMAG staff in the preparation and delivery of Supporting QVMAG in the
identified Planetarium programs throughout a calendar successful delivery
year and
Directly engage with participants and general
audiences during program activities
Assist with project work that includes
maintenance and cleaning of equipment.
Functions and Events Assist QVMAG staff in the administration, preparation Supporting QVMAG in the
and delivery of identified Functions and events, and successful delivery
Assist with greeting and registering guests,
event service
Photography
Cleaning, maintenance duties
Exhibitions Assist QVMAG staff in the administration, preparation Supporting QVMAG in the
and installation of identified Exhibitions, and successful delivery
Movement of objects, cleaning and
maintenance work (painting, displays, etc.)
Administration support (data entry and
collation, general office duties)
Accountabilities Activities/Tasks include: Success looks like …
Collections Assist QVMAG staff in identified Collections activities: Supporting QVMAG in the
Assist with project work including the successful delivery
documentation and housing of objects,
movement of objects and stocktaking
Assist with relocation or movement of QVMAG
assets and objects
Administration support (data entry and
collation, general office duties)
Business Support Assist QVMAG staff in identified administration and Supporting QVMAG in the
Front of House duties such as successful delivery
Greets and acknowledge visitors as they enter
and move through the QVMAG sites
maintaining a professional appearance and
demeanour (including adhering to uniform
policy)
Daily cleaning and general maintenance of
museum spaces, and other cleaning as
required
Assist with relocation or movement of QVMAG
assets from site to site
Administration support (data entry and
collation, answering enquiries, general office
duties)
Assist with programs and events
Work Safely with a Perform all work in a safe manner in accordance with
Duty of Care for fellow the City of Launceston's Occupational Health and
employees and ensure Safety Policy and Procedures
procedural compliance
While at work, a worker must –
(a) take reasonable care for his or her own health and
safety; and
(b) take reasonable care that his or her acts or
omissions do not adversely affect the health and
safety of other persons; and
(c) comply, so far as the worker is reasonably able,
with any reasonable instruction that is given by the
person conducting the business or undertaking to
allow the person to comply with this Act; and
(d) cooperate with any reasonable policy or procedure
of the person conducting the business or undertaking
relating to health or safety at the workplace that has
been notified to workers.
(Section 28 Work Health & Safety Act 2012)
Note: Whilst the key functions and responsibilities for the role are set out above, the Council may
direct an employee to carry out such duties or tasks that are within the limits of the employee’s skill, competence
and training.
WORKING WITH VULNERABLE PEOPLE CHECK
Yes/No
Working with Vulnerable People Check required? Yes
If yes, include in Selection Criteria table below
SELECTION CRITERIA
POSITION REQUIREMENTS/COMPETENCIES
Organisational
Community Focussed: considers community/customers in decision making
Communicate and Engage: demonstrates self-awareness & encourages open discussions & contributions from
others
Create and Innovate: displays initiative & considers different ideas and perspectives
Safety Focussed: takes responsibility for own and team's health, well-being and self-care
Position Specific
Experience in any single function of QVMAG’s operational activities highlighted within the position would be
considered favourably.
QUALIFICATIONS AND EXPERIENCE
Working with Vulnerable People check or ability to obtain.
An interest in, or experience in any of the following areas of QVMAG activities:
1. Public Programs
2. Education Programs
3. Planetarium Programs
4. Functions and Events
5. Exhibitions
6. Collections
7. Front of House
REPORTING STRUCTURE
Manager Varies to corresponding Leader based upon project support engagement
Direct Reports Nil
KEY RELATIONSHIPS
(External and Internal Customers, Supplier, Colleagues, etc)
Internal Nature of Relationships
CCN Management Client / Supervisor
Curatorial Client / Supervisor
Strategic Collections Client / Supervisor
Exhibitions Client / Supervisor
Business Support Client / Supervisor
Learning and Engagement Client / Supervisor
Marketing and Engagement Client / Supervisor
DELEGATIONS & AUTHORISATIONS
(Local Government Act, By-Laws etc)
Purchasing Approvals Limit $0
Confidentiality
Staff are
a) Able to access; or
b) May be exposed in the course of performing their duties to information that may be related to individuals,
organisations or the general dealings of the City of Launceston. Some of this information will be of a
sensitive nature – either within or external to the organisation.
By accepting this position the employee undertakes:
a) To keep all information that they are exposed to confidential during and after their period of employment
with City of Launceston. Information should never be disclosed outside of the organisation and only be
disclosed to other employees if there is a need within the context of the task being performed.
b) To not access any information within the organisation's systems that is not directly relevant to their work.
c) To abide by the requirements of the Confidentiality and Privacy clause of the relevant Enterprise
Agreement.
OTHER RELEVANT INFORMATION
Expectations of a City of Launceston employee:
Have strategies in place to enhance their own health and well-being, manage stress and maintain
professionalism;
Seeks feedback broadly and asks others for help with own development areas; and
Translates feedback into an opportunity to develop.
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Launc Te s0t3o n6 3 23 3000
T 03 6E3 c2o3n 3ta0c0t0u s @launceston.tas.gov.au
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www.launceston.tas.gov.au