October 25, 2024

The Star Entertainment Group

Gold Coast

OTHER & FULL TIME

Property Technology Manager - Gold Coast - IT Operations & Services

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Property Technology Manager reporting to the General Manager for IT Operations & Services, you will be responsible for managing the delivery of property-based IT initiatives that include but are not limited to, infrastructure relocations and gaming floor moves along with supporting Capital Projects and Property Development as required.
This is a fantastic opportunity where you will lead property based field services support teams to provide timely, thorough, and consistent support services

A few of your responsibilities:

Lead the project initiation process by working collaboratively with IT Program Delivery, the aligned Enterprise Architect(s) and delivery colleagues (PM/PDM/Infra) to define scope and provide high level estimates for initiatives.
Influence assigned business centre of excellence portfolio to ensure that the ongoing service delivery and support meet agreed customer requirements.
Lead and drive day-to-day continuous improvement activities while providing the appropriate levels of support and coaching for junior team members (as required).
Manage minor to medium project(s), initiatives and deliver customer facing outcomes
Support the effective management of assurance activities for the business as it pertains to identity and access, working with business stakeholders to define outcomes and business benefits for initiatives.

What we are looking for:

7+ years of experience in an IT operational management role is essential
Excellent communication skills, both written and verbal are essential
Experience in Microsoft Office products (Word, Excel, Power Point) are essential
Previous experience managing complex projects is essential
Good understanding of the IT industry, related technology trends and practices are desirable and knowledge of relevant casinos legislation and associated regulations is desirable

About you:
You excel at building strong relationships with individuals at all levels and have a proven ability to manage multiple initiatives and projects simultaneously. Your approach fosters collaboration and ensures effective communication, enabling you to deliver results in dynamic environments
Your role will be pivotal in driving impactful outcomes and shaping future solutions by leading and supporting business initiatives, while also overseeing incident management to help prioritise and resolve issues effectively.

What we can offer you:

Complimentary meal on site every day including hot meals, sandwich bar and more.
Flexible working arrangements
Up to 30% discounts across award winning restaurants and accommodation
An organisation that values diversity, teamwork and being your best self.
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Extraordinary growth opportunities personally and professionally
Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!
Click on the link below to make your next career move with The Star.