October 21, 2024

Southern Cross Care (SA, NT & VIC) Inc

Glenside

OTHER & FULL TIME

Program Manager Home Care

Be the difference. Enjoy great rewards and benefits.
Permanent Full Time position
Excellent city-fringe location with onsite parking
Salary Packaging benefits up to $15,900 annually to maximise your take home pay

We have an exciting opportunity available for a Program Manager Home Care to join our Home Services Team at our Central Office located in Glenside.

About the role

The Program Manager Home Care leads, and is accountable for, service delivery, outcomes and performance across the Home Care portfolio (Home Care Packages and Commonwealth Home Support Program Services) to meet the operational and strategic outcomes for the organisation.

The Program Manager Home Care fulfils a key role in the Southern Cross Care Services leadership team and works collaboratively and with accountability to achieve best practice outcomes.

Key responsibilities of this role include but are not limited to;

Ensure services and supports across Home Care are delivered according to the organisation’s vision, in a cost effective manner. to a high quality and compliant with all relevant legislative requirements (incl. Aged Care Quality and Standards).
Provide operational leadership, direction and support for the continuous evaluation and improvement of SCC Home Care offerings.
Lead the team to investigate and respond to incidents and complaints in a timely, accurate and professional manner which maintains the reputation of the organisation.
Develop and foster a strong team environment committed to the organisation’s strategy of its Better for Life vision and values.
Support the team in ensuring client/representative experience and service satisfaction levels are appropriate and within service KPIs.

For further details regarding the scope of the role, please refer to our website or the attached position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following skills and experience:

Degree or postgraduate qualification in nursing, healthcare, or other relevant discipline.
Hold a current drivers licence.
Experience in aged care health and community services.
Demonstrated experience in developing, implementing and evaluating clinical and care systems, processes and practices to achieve optimal/improved outcomes.
Ability to provide leadership and motivation to staff to provide quality client focused services.
Strong leadership skills to create a positive motivated workforce that is committed to providing contemporary best practice.
Time management skills to manage multiple projects to meet, at times, demanding timeframes.

You will be suited to this role if you have a positive mindset and can prioritise well. You will be passionate about person-centred care, enabling clients to maintain maximum independence, seeking creative solutions in your approaches to overcome any barriers.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Enquiries: Lisa.turner@southerncrosscare.com.au
Applications Close: 4pm on 7th November 2024.