October 23, 2024

Normet

Perth

FULL TIME

Parts Service Support Representative

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.

Normet is a world-leading, innovative technology company that defines the future of underground operations in mining, tunnelling, and civil engineering projects helping our partners increase safety, sustainability, and productivity.

We believe our employees are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

We are looking for a proactive, self-motivated, and results-driven Parts Service Support Representative. In this role, you will be essential in providing sales and after-sales support for Normet equipment, fostering collaboration, managing customer relations, and overseeing sales management and reporting.

Key responsibilities:

Sales and After-Sales Support

Create and implement tailored after-sales support for Normet equipment, encompassing service agreements, recommendations for on-site spare parts management and suggested spares, as well as proposals for spare parts service kits, technical upgrades, and new technologies.
On-site consignment stock management (when applicable) for spare parts and components
Technical support and extended warranty offerings.
Training packages as an add-on to commissioning.
Management of used equipment sales and rental offerings.
Development and commercialization of SBL linked to EQ and GCCT where possible.

Customer Relations and Account Management

Work alongside the Key Accounts Manager and Service Support Manager to manage major accounts
Coordinate with the Normet Branch Manager and local / international Normet technical teams
Provide customer training on the Normet parts store and Link 1 programs
Collaborate closely with the Equipment (EQ) Sales team throughout the sales process to identify future capital and after-sales opportunities
Support the Branch Manager in developing targeted campaigns to drive sales growth.

Sales Management and Reporting

Maintain a robust service portfolio, including tracking leads and opportunities through CRM systems
Ensure customer fleet data is accurate and up to date and provide regular monthly updates and reports on sales activities and progress toward targets
Proactively identify opportunities to introduce EQ and GCCT business lines to support customers holistically

What we are looking for:

10+ years of equipment site sales experience in mining or civil industries
Account Management experience with a proven track record of results, customer satisfaction and exceeding sales goals
Trade or mining background or qualification in Sales/Business (desirable)
Familiarity with mine site equipment management processes and customer site departments
Experience with Normet equipment (desirable)
Willingness to travel up to 50% of the time within the designated territory
Strong negotiation, communication, and presentation skills.
Experience with CRM systems and sales analytics tools.
Proficient in Microsoft Office Suite and ability to read CAD engineering drawings.
To be considered for this opportunity, you must have full working rights in Australia, visa sponsorship is not on offer on this occasion.

The successful candidate must be able to successfully complete a pre-employment medical and obtain a National Police Clearance before commencement.

What we offer

Opportunity to join a renowned Global OEM and be part of an industry-leading team
Competitive salary plus bonus plan
Flexible work arrangements
Join a dynamic and inclusive team dedicated to driving success and supporting employee growth
Employee Assistance Program, Rewards & Recognition, and Years of Service Programs
Access to an expansive global network of manufacturing, mining and sales specialists to draw upon
Training and professional development including access to global training programs.

Next steps

If you're ready to seize this exciting opportunity and make a significant impact within our organisation, we encourage you to apply now.

We will be reviewing applications as they are received and will only contact shortlisted candidates. We thank all applicants for their interest in joining our team.

Come and share your courage to shine with us!

About Us

EVERYONE HAS COURAGE TO SHINE
in a courageous, committed and caring company.

We are NORMET, a passionate team of over 1,700 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground.
Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground.

We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability.

We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment.
Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry.

This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.