October 16, 2024

United for Care

Tuggerah

Operations Manager

Immediate start available | Central Coast location
Grow your career with professional support and development
Amazing, welcoming and driven team to lead and inspire
ABOUT US
As a part if the United for Care family, Essential Disability is dedicated to enhancing the lives of individuals with disabilities by providing 24-hour support in independent apartment accommodations. Our mission is to foster independence and improve quality of life through compassionate care and innovative services.
ABOUT THE ROLE
Reporting to the Head of Service Delivery, the Operations Manager will oversee operations ensuring the seamless provision of high-quality services and achieving key performance indicators. These include financial performance, client & participant satisfaction and engagement, quality, compliance and risk along with workforce management. It’s busy and rewarding!
This role suits someone with compassion, drive and the smarts to think on their feet and forward plan. This is a fabulous opportunity to lead and inspire for our services spanning the Central Coast. If you’re ambitious, we believe in investing in you and supporting you in your career and growth. This really is a unique opportunity!
KEY RESPONSIBILITIES:

Develop strategies for quality improvement and participant engagement.
Create and maintain a high-performing team culture that promotes diversity and acceptance.
Play a crucial part in workforce modelling, identifying efficiencies in frontline service delivery, and proposing transformative operational initiatives.
Act as a liaison between the Head of Service Delivery and Service Leaders to facilitate open communication channels.
Manage site budgets to ensure profitability, in partnership with Finance.

Skills and Experience
You may not tick all these boxes, but if you possess several of the following attributes, we still encourage you to apply!

Bachelor Degree qualified, preferably in Social Work Community Services or Business or extensive senior management experience within the disability sector.
Minimum 2 years managing and developing team at a senior level.
Be laser focused on solutions with a keen eye for growth and development.
Have deep knowledge and experience of working within the NDIS.
Proven ability to influence decisions, lead change, and identify solutions for complex issues.
Working with Children's Check and NDIS Workers Screening clearance.

If you're a passionate person and ready make a tangible impact in the community, we’d love to hear from you. Expressions of interest are very welcome.
Central Coast location with an immediate start.