Job Opportunities in Australia
October 25, 2024
Brisbane Catholic Education
FULL TIME
Manager of Customer Solutions
- Lead BCE’S Project & Portfolio area within technology and drive innovative customer-focused initiatives for our schools and students
- Full time continuing position | Based at Woolloongabba office with flexible working arrangements
- Salary commencing $210,750 - $234,150 (total package incl super and the option for a motor vehicle)
BCE is seeking a strategic thinker with a passion for customer-centric solutions and project management experience to lead our Project and Portfolio area within technology and drive innovative customer-focused initiatives for our schools and students.
As the Manager of Customer Solutions, you will be the essential link between our cutting-edge IT capabilities and our customers' needs. In this dynamic role, you will enhance customer interactions and experiences, driving BCE's growth while leading large-scale, cross-functional programs.
About the role:
About the role:
- Provide advanced leadership, advice, support, and coordination to stakeholders and act as the ultimate escalation point for issue resolution.
- Manage and influence strategic decisions within the education sector, promoting BCE's priorities and initiatives
- Supporting the Head of IT – Customer Solutions, this role will lead and facilitate customer explorations to improve experience, drive cultural transformation, and foster a customer-focused team.
- Understand the business operations and culture of BCE as a major P-12 education provider and facilitate the effective communication between stakeholders that aligns with BCE values
- Lead advanced analysis, prepare research, business cases and reports, written briefs and executive correspondence
- Actively contribute as a leader to support strategic planning, operational planning, human resource management and financial management.
About you:
- Bachelor’s degree qualification in either education, business, information technology, information systems or another relevant field
- Relevant project management or organisational change qualifications and/or demonstrated experience working on IT programs with a proven history of successful delivery of complex programs of work on time and budget with large organisational impact.
- Demonstrated experience in information technology/system lifecycle management and/or the education domain or a similar role
- Strong experience with MS Office Suite including Word, Excel, Outlook, Power BI and Power Point
- Experience with Co-pilot is an advantage
All BCE employees will be:
- eligible to work in Australia
- Hold or be eligible to hold a Positive Notice Blue card work working with children.
-
Have a commitment to Safeguarding
- The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct Working With Children (WWC) and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
- Provide proof of identity at the interview as part of the pre employment screening process
For more detail, please refer to the attached Role Description.
About the organisation
Why BCE?
About the organisation
Brisbane Catholic Education is the second largest non-Government employer in Queensland and proudly hold the title of the largest diocese in the state. With over 147 schools under our umbrella, we are dedicated to providing exceptional education to students across the region.
Belonging to something bigger allows to play a key role in building better communities for a future we will all proud to be part of.
BCE benefits: Stronger connections today | Inspired people tomorrow. Benefits & Rewards
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this role.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Should you require specific adjustments to the recruitment process to participate equitably, we encourage you to contact us at the time of application.
Apply now to be considered for this exciting opportunity. Applications will be reviewed as they are received and appointment of a successful candidate may occur prior closing date
Contact Email: Careers BCE@bne.catholic.edu.au
Closing Date: 08-Nov-2024
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