October 3, 2024

Flourish Australia

Queanbeyan

FULL TIME

Intake Worker, Mental Health Hub

Join an industry-leading provider in mental health and make a difference to the lives of people in your community!

Flourish Australia have a brand new exciting role for an Intake Worker to join the Queanbeyan Mental Health Hub team!
About the position:

Closed-term full-time until 30 June 2025 (76 hours/fortnight)
Based in Queanbeyan
Working Monday to Friday
Attractive remuneration package from $73k - $81k p.a. + 11.5% super + Tax-Free Benefits!

About the Opportunity

The Mental Health Hub Intake Worker is responsible for providing thorough intake assessments to individuals and their families or carers to determine their suitability for the Mental Health Hub services. The position independently manages, responds to, and triages incoming referrals from multiple streams, including self-referrals via phone and online forms, as well as service provider referrals.
As one of the first points of contact for people at the Mental Health Hub, the Mental Health Hub Intake Worker will be skilled in assessing a person’s needs and be required to conduct complex risk assessments and can action a plan to mitigate any identified risk. Working closely and collaboratively with other members of the Mental Health Hub team, Mental Health Hub Intake Workers ensure all activities are conducted in accordance with the operational and business model of the service and directions provided by the Clinical and Operations Manager or delegate.
The Mental Health Hub Intake Worker role also involves building and maintaining collaborative working relationships with internal and external service providers, including General Practitioners, medical professionals, Government Departments, Non-Government Organisation’s, and schools. The position also responds to general enquiries for support, assisting community members in appropriately referring to the Mental Health Hub or alternative care pathways, and provides general administrative support to the broader Queanbeyan service delivery teams.
For more information including key tasks and responsibilities of the Intake Worker role, please read the Position Description.

About Flourish Australia

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

The Benefits

Level 2 (HPSS) on the Flourish Australia Enterprise Agreement (2018)
Tax-Free Salary Packaging available up to $15,900
Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
Family-friendly and flexible working conditions
Opportunities for career progression, professional development and training such as Mental Health First Aid, ACT, CBT courses and ASIST
Employee Assistance Program for confidential wellbeing support
Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
Inclusive initiatives such as our Rainbow Network and Yarn Up for Aboriginal and Torres Strait islander staff
Exclusive personal Fleet pricing discounts with our preferred automotive supplier
Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

Selection Criteria

Essential:

Undertaking study or completion of tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognised by the tertiary mental health services sector.

Demonstrate skills and experience in the provision of mental health assessment and triage including care coordination, brief mental health assessments, risk assessments and crisis intervention/safety planning and brief interactions with young people.

Able to demonstrate some knowledge of recovery focused and family inclusive practice.

Demonstrated basic understanding and/or knowledge of the concept and impact of mental health issues in the community.

Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

For further information, please contact Paul Townsley, Clinical and Operations Manager, E: paul.townsley@flourishaustralia.org.au (please do not email applications).
All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy and will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy.