October 23, 2024

Safewill

Surry Hills

Head of Operations & Strategy

Our Story
At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly and are now one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re scaling fast—and we need a Head of Operations who will help us build a foundation that sets us up for success. If you’re ready to lead strategic planning, drive operational excellence, and enable our teams to thrive through data-driven decisions, this could be the perfect opportunity for you.
But let’s be real—working at a startup is challenging. There’s no playbook, and you’ll be building from scratch most of the time. This is a hands-on role where you’ll not only help scale our finance operations but also play a key role in our growth strategy.

Your Story with Us
This role is ideal for a strategic yet hands-on Head of Operations who thrives on building robust operational frameworks while guiding and mentoring teams. You’ll excel if you enjoy partnering with leadership to shape company strategy, streamlining processes, and enabling departments to leverage data for smarter decision-making.
Over the first 6-12 months, you will:
Lead Strategic Planning and Alignment Across the Organisation:

Partner with the Leadership Team (LT) and Heads of Departments (HODs) to define and refine the company’s strategic vision.
Guide teams on effective strategy formulation and implementation, ensuring alignment with our business objectives.
Design and own the planning cadence, including monthly, quarterly, and annual planning cycles.
Implement OKR frameworks to drive goal-setting and performance measurement across all teams.

Drive Operational Excellence and Project Execution:

Own the day-to-day operations of key initiatives, ensuring all projects are on track and delivering expected results.
Design and improve operational processes that enable efficient execution of strategic initiatives.
Provide oversight on cross-functional projects, ensuring they meet business goals and are executed with precision.
Act as a central point of contact for project-related decisions, removing roadblocks and ensuring smooth delivery.

Elevate Analytics and Data-Driven Decision Making:

Lead the commercial team’s data strategy, ensuring analytics are leveraged to inform strategic decision-making.
Develop and implement data frameworks to track key metrics, providing insights that shape business strategy.
Upskill the broader organisation on using analytics for decision making, making data literacy a core competency.
Build dashboards and reporting structures that give clear visibility into performance across departments.

Upskill and Mentor the Organisation in Strategic and Operational Best Practices:

Coach and mentor LT and HODs on effective strategy development and project execution.
Share learnings from successful and failed projects, creating a culture of continuous improvement and agility.
Implement training programs that enhance strategic and operational capabilities across the organisation.
Foster a culture of collaboration and accountability in all planning and execution activities.

Own Special Projects

You’ll be the key owner of our highest priority strategic initiatives as we look to build for the future
Taking these projects from 0 to 1 while dealing with high levels of ambiguity and unknowns
Work closely with the LT to build our strategic approach
Deliver an MVP through cross-functional collaboration, balancing speed and impact as you look to drive the business forward

Ongoing:

Maintain alignment between LT and HODs, driving ongoing communication and coordination around strategic priorities.
Continuously refine and improve our operational processes and frameworks based on feedback and business needs.
Support the development and execution of new company-wide initiatives as we scale.
Monitor and report on project progress, identifying opportunities for optimisation and improvement.
Serve as a trusted advisor on all things operations and strategy, ensuring that our teams are equipped to succeed.
Own the implementation of MBRs and OKR reviews to ensure continuous alignment and execution of the company’s goals.
Act as a cultural champion, reinforcing our commitment to data-driven decision-making and operational excellence.

Why Join Safewill?

Shape the Future of a High-Growth Tech Startup: Be at the forefront of driving strategic initiatives in a company that’s scaling rapidly. You’ll work super closely with our LT on a daily basis
Autonomy and Impact: You’ll have the freedom to shape our operational strategies and see your work directly impact the company’s growth trajectory.
Professional and Career Development: Opportunities to upskill and grow your own leadership capabilities while mentoring others. We believe this individual should grow into a key leader of our business.
Collaborative and Innovative Team: Work alongside a passionate team that values transparency, innovation, and results.
Equity and Competitive Compensation: We offer a competitive salary package and equity options, ensuring you share in our success.

Wondering if you should apply?
If you’ve led strategic planning or driven operational excellence in a scale-up environment, and have a knack for leveraging data to guide decision-making, we’d love to hear from you. Whether your background is in management consulting or banking into startup/scale-up, we’re interested in how you’ve turned complex challenges into measurable success. If this sounds like you, don’t hesitate—apply now!