September 23, 2024

Australian Prudential Regulation Authority (APRA)

Sydney

Head of Digital Services

The Head of Digital Services will drive the implementation and optimisation of digital platforms, applications, and services initiatives. This role is pivotal in ensuring that APRA remains innovative, enhancing customer experiences and realising operational efficiencies.
This role is responsible for developing and executing a clear and compelling digital strategy that aligns with APRA’s overall strategy and goals. This includes ensuring leadership commitment and integrating digital initiatives seamlessly into the organisation's operations.
The team
Reporting to the Chief Information Officer, the role sits within the Technology and Data division (T&D) and is a member of the Senior Leadership Team (SLT). The Technology and Data Division supports APRA with frameworks, technology and systems that support APRA’s data and technology operations and its mandate to help protect the Australian community through data enabled decision making.

Key Stakeholders

Leaders within T&D
APRA’s Executive Management Committee
APRA Executive Directors
Technology leadership
Risk Leadership
Other Agencies, such as ASIC, ATO, ABS, RBA and ACCC
Industry associations and other external stakeholders

Key responsibilities

Oversee, develop and deliver collaboration tools and business systems that drive organisational efficiency, ensuring seamless communication and productivity across the organisation
Develop a clear and compelling digital strategy and transformation initiatives within Technology
Ensure that digital initiatives are fully integrated with the APRA’s strategy, including leadership commitment
Drive the development and implementation and optimisation of digital platforms, applications and services in partnership with business leaders across APRA
Lead digital transformation initiatives to enhance customer experiences, operational efficiencies and business performance
Stay abreast of emerging innovative technology and trends to ensure APRA remains at the forefront of digital innovation
Manage the Technology Risks, which includes performance monitoring and controls are in place and effective. Lead the risk reduction program and the strategy to align Data Risk with risk appetite, including delivery of specified components of that strategy
Build strong and deep relationships with internal and external stakeholders, including senior leadership, extended leadership team and business partners
Work collaboratively with multiple technology, business and analytics teams.

About you

Visionary leader with extensive experience in digital services delivery and transformation and innovative technology
Proven track record in leading successful digital transformation projects and delivering innovative digital solutions
Experienced in working with agile methodologies and project management disciplines in complex, technical, and regulatory related environments
Significant experience in program and risk management practices and managing change
Strong understanding of digital technologies, including cloud, Microsoft product suite and AI
Exceptional stakeholder engagement and relationship skills, highly adept in managing a diverse group of senior stakeholders and relationships across industry and Government
Highly developed executive communication, leadership, negotiation, conflict resolution and interpersonal skills and the ability to represent APRA’s view in a highly professional and sensitive manner
Highly developed people leadership skills with the demonstrated ability to develop and support a professional, collaborative and excellence-driven workplace culture.

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance.

About APRA
The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia’s financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient and competitive financial system.
At APRA we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.