position description Position purpose The purpose of this role is to provide an outstanding first point of contact between customers and the Company. The Office Clerk will be responsible and accountable for their own work performed within established routines, methods and procedures under supervision. Main tasks Core objectives include: · Attend to phone and emails and direct them to the appropriate person for attention · Print and provide documentation requested by management · Enter invoices in accounting system and appropriate spreadsheets · Stock control including pick and packing of orders and dispatching · Meet and greet customers and all other visitors attending to their needs or directing them to the appropriate person for attention · Produce documents using standard formats with acceptable accuracy and word processing capability · Manipulate previously created databases, spreadsheets / worksheets, calculate alpha - numerical and related information to perform routine tasks and generate simple reports · Use and maintain established filing / record systems in accordance with Company procedures including creating and indexing new files as required as well as monitoring their locations · Acquire and apply a sensible working knowledge of office and workshop operating procedures and requirements · Interpret and appropriately action information supplied · Acquire and apply a working knowledge of the Company structure and personnel in order to satisfactorily deal with enquiries in the first instance, locate appropriate staff, relay internal information and respond to direct enquiries · Assist in the maintenance of financial records and journals including checks and authorisation · Maintain and record petty cash transactions, prepare bank deposits and check time and wages records · Maintain absolute confidentiality with respect to Company business activities, staff details and customer information · Work harmoniously with management, workshop staff, fellow office staff as well as suppliers and customers The above list is not exhaustive and the role may change to meet the overall objectives of the company. Other Duties · Fulfil other duties as required by management and other department personnel as requested/required. Required qualities · Professional approach · Ability to work under pressure · Organisational and time management skills · Excellent attention to detail Desired competencies · Analytical thinking · Initiative · Business awareness · Tenacity · Strategic thinking · Positive approach to change Person Specification Skills & competencies · Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face · Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience · Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally · Commerciality: ability to apply knowledge in a practical, commercial manner · Teamwork: willingness to assist and support others as required and get on with team members · Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner Personal attributes · Professional approach (essential) · Confident manner (essential) · Positive approach to change (essential) Other · Advanced working knowledge of Microsoft Word, Excel and Outbook (essential) and Accounting System. Job Type: Full-time Pay: $62,000.00 – $65,000.00 per year Schedule: