Job Opportunities in Australia


October 22, 2024

Cash Converters

Perth

FULL TIME


Disputes Resolution Team Leader

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We are

  • Real people who are passionate and proud
  • Caring and respectful
  • Tenacious problem solvers
We are currently looking for a Disputes Resolution Team Leader to join us at our Perth Head Office in a Full Time capacity.

About the role

  • You will lead and mentor the Disputes Resolution Team to enable them to achieve the best outcomes and resolutions for our customers and the company
  • Provide end to end case management for customer complaints relating to lending products
  • Conduct thorough investigations of complaint issues raised within required time frames
  • Review of the lending decisions in line with credit policy, legislative requirements and industry codes.
  • Provide fair, practical and timely responses to customers or their representatives.
  • Provide constructive feedback to internal departments around improvement opportunities and provide advice where lending decisions could be improved.
About you
  • Ideally you will have previous proven experience in a similar role and level.
  • Be customer focused with a demonstrated ability to communicate effectively with internal and external stakeholders in a constructive manner
  • Be familiar with relevant industry guidelines and legislation's such as RG 271, RG 209, Privacy Act, NCCP and Debt Collection guidelines.
  • Have current financial services industry experience, ideally within your most recent role.
What’s on Offer
  • Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
  • Monday to Friday | Perth CBD Office with river views.
  • Flexible work arrangement options available
  • Real career development opportunities
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% Instore Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money and Mind.


We will start shortlisting for this position immediately!


So, keep your phone nearby! You could be hearing from us soon.



We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.


Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

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