October 22, 2024

Cash Converters

Perth

FULL TIME

Disputes Resolution Team Leader

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We are

Real people who are passionate and proud
Caring and respectful
Tenacious problem solvers

We are currently looking for a Disputes Resolution Team Leader to join us at our Perth Head Office in a Full Time capacity.

About the role

You will lead and mentor the Disputes Resolution Team to enable them to achieve the best outcomes and resolutions for our customers and the company
Provide end to end case management for customer complaints relating to lending products
Conduct thorough investigations of complaint issues raised within required time frames
Review of the lending decisions in line with credit policy, legislative requirements and industry codes.
Provide fair, practical and timely responses to customers or their representatives.
Provide constructive feedback to internal departments around improvement opportunities and provide advice where lending decisions could be improved.

About you

Ideally you will have previous proven experience in a similar role and level.
Be customer focused with a demonstrated ability to communicate effectively with internal and external stakeholders in a constructive manner
Be familiar with relevant industry guidelines and legislation's such as RG 271, RG 209, Privacy Act, NCCP and Debt Collection guidelines.
Have current financial services industry experience, ideally within your most recent role.

What’s on Offer

Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
Monday to Friday | Perth CBD Office with river views.
Flexible work arrangement options available
Real career development opportunities
Paid Parental Leave.
Salary Packaging for a Novated Car lease available.
Health Insurance Discounts (Bupa & HBF).
30% Instore Discount.
Plus, access to our Wellness Activities: Move, Munch, Money and Mind.

We will start shortlisting for this position immediately!

So, keep your phone nearby! You could be hearing from us soon.

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.