October 23, 2024

IAG New Zealand

OTHER & FULL TIME

Dispute Resolution Specialist

Make a difference as a Dispute Resolution Specialist

Your Role

Join an industry leading and fast paced team as a Dispute Resolution Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you’ll manage the disputes that arise from unresolved complaints, and deliver a world-class alternative dispute resolution experience to our customer and partners.

You’ll resolve internal or external disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial Complaints Authority (AFCA) Rules, and Regulatory Guide 271.

We have multiple openings of permanent and secondment role and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office.

Make sure to discuss all internal applications with your current manager before applying.

About You

Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
Previous exposure to the AFCA complaints process
A strong customer focus, with the ability to show empathy and patience
Effective decision making and time management skills with the ability to work unsupervised and under pressure
Strong written and verbal communication skills, including advanced negotiation skills
Resilience and a positive mindset
Ability to manage simple and complex matters confidently
Strong computer literacy is essential

Applications close on Wednesday 6 November 2024 at 23:59pm AEDT.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLi N’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

Access up to 50% off personal insurance, including home and motor insurance
Flexibility through a program called My Flex - supporting you to live life to the full
Welcome Back cash bonus when returning from parental leave
Grow your career through dynamic secondments
A certified Family Inclusive Workplace TM

We’re ready for you. Apply today.

Learn more about who IAG is here.