October 23, 2024

Hitachi Construction Machinery

Emerald

FULL TIME & OTHER

Customer Support Representative

Hitachi Benefits

TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
Competitive pay rate: $$$$ A rewarding salary + company vehicle + phone + laptop
Allowance: Housing allowance
Health: Discounted Medibank health insurance policy
Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
Uniform: Generous uniform supplied with Full PPE
Training and Development: Continuous training and upskilling with real career development opportunities

About the Opportunity
Due to the growth of our business, we have an exciting opportunity for a Customer Support Representative to join our Emerald team.
Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.
The role will provide holistic OEM customer and technical support for our valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.
About the Role

Monitor works and pro-actively seek innovative ways to improve efficiencies
Meet all individual and group project milestones according to schedule timelines.
Manage client and supplier communications and relationships
Co-ordinate warranty process for all warranty claims
Manage Service Exchange repairs for all components.
Plan major overhauls on Customers machines
Conduct meetings with senior customers at regular intervals or as directed

About you

Relevant trade qualifications
Excellent customer service skills
Sound technical knowledge of earthmoving equipment
Solid negotiation, communication and relationship skills
Analytical and problem solving skills
Suitable mining experience with a good understanding of mining equipment planning maintenance scheduling – advantageous

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.

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