October 23, 2024

Karmo Pty Ltd

Mascot

FULL TIME

Customer Support Representative

Customer Support Representative - Mascot, Sydney
Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo!

Generous base salary + Superannuation + Bonus Program
Support & guidance to be successful in your role and within the company
Opportunity for Career Growth & Progression
Flexible or part time hours
Healthy life contributions for employees

The Company
Founded in January 2019 Karmo has grown into a thriving national business. We have a mission to help evolve the way cities move by giving individuals, businesses and large enterprise better alternatives to traditional new car ownership. Karmo offers new car subscriptions that adapt for our client’s needs. There is a position available with our Mascot team available to the right person who may be looking for a change in their career or wanting to progress one.
Join an exciting company bringing technology and automotive expertise to tackle the mobility market. Help us deliver outstanding customer service to our customers.
The Role
Working closely with the NSW Regional Manager, the successful candidate will be a part of the day-to-day operations, ensuring a positive seamless customer experience.
Responsibilities

Deliver a great customer experience to every Karmo customer
Onboard new customers and arrange vehicle pickups, swaps and hand backs
Manage/convert phone and online enquiries
Maintain customer details in our database
Respond to customer queries and provide ongoing support
Assist the regional manager to enhance the performance of the business

Skills and Experience

Positive attitude towards building quality customer relationships
Good communication and interpersonal skills
Solid organisational skills
Excited about helping people get into a new car
Sound computer skills
Current driver’s license
Previous experience in retail sales, hospitality, car rental, customer management or service delivery will be considered a plus but not essential

If you are motivated with an eagerness to learn, apply now to join the very best in the industry.
Due to the number of applications, we will be only contacting those who have been shortlisted.
As part of our process, you will be required to undergo pre-employment checks including police and medical checks.
Karmo is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $55,000.00 – $58,500.00 per year
Benefits: