October 25, 2024

Weir Group

Perth

FULL TIME

Customer Service Representative

Customer Service Representative
Weir Minerals
Perth
Onsite

Purpose of Role:

As a Customer Service Representative, you’ll be the trusted point of contact for our key clients, providing outstanding support through email and phone.

Work in a collaborative and diverse team at our Perth Airport location with free onsite parking.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

Carry out sales order data entry for allocated customer accounts
Reporting on the order status of spare parts
Assisting customers with tracking the delivery status of spare parts
Maintenance of Customer Master Data
Process Returns/Credits/NCR’s and Cash Sale EFTPOS transactions
Assisting Sales teams with Pricing, On time Delivery reporting Price management and Finance with invoice queries

Job Knowledge/Education and Qualifications:

Previous experience in a customer service role
Experience in Sales Administration (Desirable)
Intermediate to advanced knowledge using Microsoft Suite programs
Possess a positive can-do attitude
Experience using SAP or Ariba (Desirable)
Ability to prioritize multiple requires and time manage your tasks
Excellent communication skills and ability to liaise with internal and external stakeholders

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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