Customer Service Executive

September 23, 2024

Carbiz Rentals

Prestons

FULL TIME

$50k-$60k Base + Super + APR + Bonus Incentives!
Full-time opportunities available!
Collaborative team culture and surrounded by like-minded individuals!

Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.
About Us:

Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 7000+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Business Concept’s 'Automotive Awards 2023' and the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

Love what we do - We are passionate about delivering for our customers, team, and partners every time
Better than yesterday - We grow each day, learning from our experiences
Win with trust - Lead the market by being trusted, reliable and helpful
Collaborative core - Working smarter together
Valuing people - We respect our people, encourage their development, and reward their performance

Perks & Benefits:

Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
Flexible work arrangements – Carbiz operates 7 days p/w from 7:00am-9:00pm. We give you flexibility to choose your schedule! Work patterns include:
- 40 hrs work week (Monday-Friday)
- Weekend work available and flexible for students
Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives.
Ongoing training, support, mentorship and opportunity for career development.
Collaborative team culture and surrounded by like-minded individuals.
Novated lease options including Flare Benefits program.
Great workplace culture and team environment.
Celebration of major events.
Study assist program- that's right- we pay YOU to study!

About the Role:

Deliver vehicles to clients, ensuring timely and efficient service.
Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
Enjoy the thrill of driving a variety of high-quality vehicles!

About You:

Valid driver's license with a clean driving record (Essential).
Strong verbal and written communication skills to effectively interact with clients and team members.
Ability to work independently, manage your time effectively, and thrive in a team-based environment.
Ordinary hours vary between 7:00am-9:00pm Monday-Friday with 8-hour shifts. Must be available for weekend and after-hours call-outs if needed.

Apply Now:
If you, or anyone you know, are looking for a Customer Service Executive position within a fast-growing and people-focused organisation,

Department

Operations

Role

Customer Service Executive

Locations

Prestons

Yearly salary

AUD50,000 - AUD60,000

Work Type

Full time

We regret to inform you that this job opportunity is no longer available