October 23, 2024

Shevoke

Rose Bay

FULL TIME

Customer Service Coordinator

Company Overview: Join the Shevoke team, a thriving fashion brand known for its global cult following and innovative eyewear designs. At Shevoke, we are passionate about creating high-quality, trend-setting products that empower individuals to express their unique style. As we continue to expand our presence in the fashion industry, we are seeking a talented customer service representative to join our dynamic team.
Position Overview: We are looking for a Customer Service Coordinator with strong interpersonal skills to join our small team in Sydney. The ideal candidate will be highly organised, detail-oriented, and able to thrive in a fast-paced environment. This role is predominantly customer focussed, assisting with orders, questions, concerns, repair, and replacement requests from our online consumers but also covers the management of press sample movement and celebrity / influencer gifting.
Key responsibilities:

Respond to customer inquiries via email and social media in a timely and professional manner.
Assist customers with order placements, modifications, and cancellations.
Address and resolve customer complaints, ensuring customer satisfaction.
Provide product information and recommendations based on customer needs.
Process returns, exchanges, and refunds according to company policy.
Communication with stockists to ensure PO’s are created and sent to the fulfilment team in a timely manner.
Maintain up-to-date knowledge of products, promotions, and company policies.
Assist marketing team with VIP seeding, including: addressing any inquiries or concerns from influencers promptly and reporting on influencer engagement and feedback.

Previous Experience:

Must have a minimum of 2 years experience in customer service - fashion e-commerce preferred.
Good understanding of ticketing systems, Gorgias experience preferred
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused attitude.
Ability to work independently and as part of a team.
Ability to manage multiple tasks in a fast-paced environment.
Basic understanding of Monday.com software preferred

Benefits:

Generous staff discount.
Work in a dynamic, innovative environment that encourages creativity and collaboration.
We believe in promoting from within and provide clear paths for career growth.

If you have a passion for customer service and a track record of success in this space we encourage you to apply!
Job Type: Full-time
Pay: $55,000.00 – $70,000.00 per year
Benefits: