Job Opportunities in Australia

Customer Service - Contact Centre

Job Description

• Multiple full time, permanent roles available in Lomond, starting Nov
• Entry level opportunity, open to a variety of customer service backgrounds
• Full time paid training + hybrid work arrangements after 12 months

The Team
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team! Consumer Connect Banker

How will I help?
The role of a Consumer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

To be successful in this role, you'll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.

What do I need?
Our ideal candidate has strong communication skills and an ability to navigate numerous systems to support our customers. We're keen to connect with customer service super stars, who are looking to start their career in Banking and grow with us. More specifically, we are looking for:

• At least 12 months customer service experience (any industry)
• People who thrive in a corporate and professional working environment
• Ability to adjust to a high paced, KPI environment
• Happy to commute and work onsite at our Kings Meadows office

What's in it for me?
As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 2 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journey

What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritise internal candidates.

Job ID 300002542910787