Job Opportunities in Australia

Customer Journey Coordinator
Job No: CB18237
Location: Five Dock, NSW

• Permanent Full Time
• $115,560 - $132,894 per annum + superannuation
• Participate in a 9 Day-Fortnight Scheme

About City of Canada Bay

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.
Our Council is dedicated to enhancing the quality of life for our community through innovative services and infrastructure, promoting a safe, inclusive, and sustainable environment.
About the Role
The Customer Journey Coordinator plays a key role within the City Assets Directorate, reporting to the Executive Officer. The Customer Journey Coordinator will be responsible for working with City Assets teams to identify the full spectrum of customer contact points and map the customer journey, in order to develop and implement strategies and plans to effectively place customers at the centre of everything we do. The intent is to create a seamless and efficient end-to-end experience for all customers internal and external.

• Lead initiatives to enhance customer experience across City Assets services.
• Collaborate with diverse teams to develop and implement effective strategies.
• Utilize data analysis to identify areas for improvement and monitor outcomes.
• Foster a customer-centric culture within the organisation.

About You
The ideal candidate will have a strong background in customer experience improvement initiatives and possess excellent communication and analytical skills.

• Degree in communications, marketing, business administration, or a related field.
• Proven experience in designing and implementing customer experience strategies.
• Strong analytical skills with the ability to develop performance indicators.
• Experience in delivering presentations and facilitating engagements.
• Demonstrated ability to supervise and mentor staff.
• Proficiency in Microsoft applications and customer relationship management systems.
• Current "Class C" Driver’s License.
• Preference for experience in local government settings.

What’s On Offer
The City of Canada Bay offers an attractive total renumeration and excellent employee benefits which include:

• Rostered Days Off (participation in a 9-day fortnight scheme)
• A range of flexible work arrangements including hybrid work from home arrangements
• 18 weeks paid parental leave
• A supportive, energetic, and passionate team
• Significant leave benefits (9-day fortnight, 15 days sick/personal leave, 2 days health and wellbeing leave per year, access to Long Service leave after 5 years)
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Head Space, Skin Cancer Checks)
• And much, much more!

Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Descriptions here, alternatively for a confidential discussion please contact Tina Kao on 02 9911 6412 or email tina.kao@canadabay.nsw.gov.au.

You can access it via this link: https://youtu.be/_Tmi AQxsw Qg

How to apply
Applications close 11:30pm, Sunday 10 November 2024 and will not be accepted through any other medium.
If you have any accessibility requirements, please feel free to contact April Mc Carthy on 02 9121 0076 or email april.mccarthy@canadabay.nsw.gov.au to discuss.
The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.
The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, women, and other diversity groups.
“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”.