October 23, 2024

Blackwoods

Port Hedland

OTHER & FULL TIME

Customer Care Consultant - Port Headland

The Opportunity
We are a rapidly growing business with a high-performing warehouse team. We pride ourselves on delivering exceptional service to all our customers. We are seeking a dynamic Customer Care Consultant to join our team. In this role, you will be responsible for providing top-notch service to our customers, ensuring their needs are met efficiently and effectively.
This is a permanent full-time opportunity based in our Port Headland, WA Blackwoods location.
What you'll do:
As a Customer Care Consultant your key responsibilities will include:

Serve all our front counter walk in customers
Assist in keeping our branch stocks, pricing and promotional displays current
Assist in the receiving, labelling and storing of incoming goods
Ensure store replenishments are completed daily
Processing customer orders and credits
Picking, packing and despatch of customer orders
General front of house maintenance tasks in our showroom

What you’ll bring with you:
As a Customer Care Consultant your skills and experiences will include:

Basic computer and Microsoft office skills
A high level of enthusiasm and energy with a ‘customer first’ mentality
Exceptional written and verbal communication skills
Dedicated, reliable, and committed with a strong work ethic
Good organisational skills and self-starter that takes initiative

CULTURE & BENEFITS
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

Attractive permanent salary and incentives
Ability to purchase up to 4 weeks’ additional annual leave
Attractive Wesfarmers share plan every year
Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral!
Generous paid parental leave policy
Regular team events, celebrations and BBQs
Team member discount card to use at Kmart, Bunnings, Target & Officeworks
Further Wesfarmers discounted offers from over 300 corporate partners
Free onsite free parking and more!

NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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