August 14, 2024

Stockland

OTHER

Customer Care

An exciting customer facing role in our busy Stockland Hervey Bay Shopping Centre is available now, come and be part of the centre management team.

Based on our Customer Care desk, you will be tasked with providing superior customer service as well as support to the centre management team. This is a casual position with shifts typically being across Wednesday to Sunday.

Key responsibilities include:

Address diverse customers’ needs and values and provide an exceptional service to our customers in line with Stockland’s brand essence
Liaising with our tenants as first point of contact
Gather, qualify, and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business
Manage all duties associated with the running of the Customer Care Desk within the centre
Maintain OH&S standard and procedures and address all health, safety and environmental issues
Follow all public liability incident management processes

About you:

Experience delivering great, face to face and phone-based customer service
Excellent interpersonal and communication skills
Sound administrative skills and basic working knowledge of MS Office Suite
Ability to stay calm under pressure and a resilient attitude
Strong attention to detail and a keen ability to show initiative

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today – Stockland – it's your place.

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au