October 21, 2024

CatholicCare Sydney

Lewisham

FULL TIME

Counselling Team - Shift Lead

If you are an experienced Counsellor with strong leadership skills ready to advance your career to the next level, we have an excellent opportunity for you to develop your clinical and operational skills in leading a small team of counsellors.
Catholic Care Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. Catholic Care Sydney is the official social services agency of the Catholic Archdiocese of Sydney and is certified Family Friendly Workplace.
We welcome applications from individuals of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.
About the role
You will join a skilled and motivated team of counselling professionals providing phone counselling to carers across Australia who are experiencing difficulties such as anxiety, stress and depression in the course of caring for people with a disability, a medical condition, mental illness or who are fragile due to age.
Working closely with your Practice Manager, you will be responsible for providing day-to-day operational and clinical leadership, as well as individual supervision to your team.
Some of your responsibilities will include:

Providing direction, support, feedback and clinical supervision to a team of practitioners to achieve excellence in service delivery and client outcomes
Monitoring service delivery against Key Performance Indicators (KPIs)
Supporting the Practice Manager to facilitate team meetings that foster a high performing service culture
Providing/facilitating supervision and informing professional development initiatives
Providing timely, high level and specialist advice to Practice Manager on service delivery issues, individual and team performance, service quality, and related matters
Serving as the first point of contact regarding workplace issues and escalating them to the Practice Manager as required
Carrying a small client caseload.

The Shift Lead operates on a rotating roster with two weeks on the morning shift followed by two weeks on the afternoon shift:

Monday to Friday:

Morning Shift: 8am – 4pm
Afternoon Shift: 12pm – 8pm (1pm – 9pm during daylight savings)

About you
To be a successful candidate you will have:

Relevant program specific qualifications, experience in digital service delivery and professional membership e.g., AASW, ACA or PACFA
Industry relevant experience coordinating and implementing services, and supporting individuals and teams to deliver client outcomes
Demonstrated understanding of relevant legislation as required in the delivery of counselling services
Demonstrated ability to work collaboratively to achieve agreed objectives
Strong organisational and time management skills with the ability to multi task and prioritise
Demonstrated ability to build and leverage relationships to achieve agreed objectives
High level written and verbal communication skills

Benefits of joining us

We support hybrid working arrangements
Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay
Access to enhanced leave conditions such as an additional weeks’ leave after one year service, enhanced parental leave, study leave and a day off on your birthday!
We value your wellbeing and offer free access to a premium mindfulness app, up to 6 EAP counselling sessions for you or your family, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
We value your professional growth through a comprehensive CCS professional development calendar, regular supervision, Leadership workshops and opportunities for internal progression.

How to apply

Click Apply Now to begin your online application! To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (refer to the criteria in the position description provided).

Applications for this position close 17th November 2024. However, please submit your application as soon as possible as shortlisting and interviews may commence whilst the advert is open.

Need more information? Please contact Savoy Holmes-Martenstyn, Practice Manager on savoy.holmesmartenstyn@catholiccare.org

At Catholic Care, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.

Catholic Care requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.