Concierge

September 13, 2024

Accor Apartments & Realty

Port Douglas

OTHER

Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!

Purpose
As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities

Foster genuine connections with guests, making them feel valued and comfortable during their stay
Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
Address and resolve guest concerns promptly and professionally
Offer expert recommendations for local attractions, restaurants, and activities
Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance

Skills and Experience

Previous customer service experience, preferably in the hospitality industry
A track record of effectively managing multiple tasks and excelling in high-pressure situations
Strong problem-solving abilities and a proactive approach
Outstanding communication and interpersonal abilities
Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
Drivers licence – possessing an open (manual) drivers licence is advantageous
Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

We regret to inform you that this job opportunity is no longer available