Job Opportunities in Australia

• Call Centre & Customer Service
• Customer Service
• NSW Other
• Permanent / Full Time

Human Kapital is a full suite human resources, recruitment and WHS services provider.

Our client is a Not-for-Profit organisation that provides a transport support service for the disadvantaged and vulnerable residents of the Central Coast. They pride themselves on their ability to help the most vulnerable residents maintain quality of life and wellbeing through supporting resilience, independence and social inclusion. They are looking for proactive, collaborative and effective team members to contribute to their commitment of delivering a customer centric transport service.

ABOUT THE ROLE

As Client Services Officer, you will be in a key customer facing role and will possess highly developed interpersonal and communication skills in order to build meaningful and productive client relationships.

The main responsibilities of this position include:

• Delivering high level quality customer service including the receipt and management of client bookings.
• Liaising with driver requests and requirements while coordinating vehicles to meet client needs.
• Scheduling vehicles and allocating drivers to ensure all bookings are met.
• General administration duties to support the operational needs of the organisation such as document management and record maintenance.

ABOUT YOU

Successful applicants will demonstrate the following:

• Professional and enthusiastic client support with a passion for delivering outstanding customer service.
• Strong interpersonal and communication skills which ensure clear but empathetic communication with clients.
• Proven experience with practical service delivery management.
• Excellent computer and administration skills with the ability to manage high-volume processing.
• Previous experience in social or community work; My Aged Care or NDIS sector experience highly regarded.
• Exceptional organisation and prioritisation skills.

The essential requirements for this role include:

• Current Working with Children Check
• National Criminal History Check
• National Disability Insurance Scheme (NDIS) Worker Check

BENEFITS

• Competitive wages – you will be remunerated based on any previous experience with regular pay reviews to recognise and reward new skills
• Not for profit salary sacrifice options
• Flexible hours available

If this sounds like your next opportunity, please click APPLY. For more information, please email recruit@humankapital.com.au.

At Human Kapital we will ensure that your application will be evaluated fairly and without discrimination based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. During the recruitment process we respect and seek to empower each individual while supporting the diverse cultures, perspectives, skills and experiences of our client’s workforce. We will ensure that each recruitment process will be evaluated on the basis of qualifications, merit, and the business needs of our client.