September 18, 2024

Philip Morris International

Buenos Aires

OTHER

Sr Lead Continuous Improvement

Be a part of a revolutionary change.
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose – to deliver a smoke-free future.
The Continuous Improvement (CI) team, part of the Service Excellence domain, aims to enhance service delivery, streamline processes, and strengthen CI capabilities within PMI. Our globally diverse team brings expertise in Six Sigma, Lean, Process Management, Design Thinking, Innovation, Agile, and Project Management, utilizing a wide array of CI tools and techniques.
Our mission focuses on three pillars: Enable Operational Excellence (process discoveries, workshop facilitations, identifying pain points and improvement opportunities, supporting strategic programs, process excellence, and automation), Empower Others (leading CI capability building programs, GBS CI capability journey, business challenges), and Foster CI Culture & Mindset (cultivating a community of practice, recognizing and celebrating CI achievements).
We seek a dynamic CI professional to drive process excellence and operational efficiency across our global organization.
Your ‘day to day’:

Lead process discovery:

o Conduct end to end process mapping, capturing both current and future states.
o Share assessment results with relevant stakeholders

Apply CI methodologies designed for enabling Process Excellence across the organization
Perform monthly follow up of the discoveries and provide timely updates to relevant stakeholders
Collaborate on global and/ or local strategic projects, contributing CI expertise.
Actively contribute to the capability and engagement programs led by CI
Act as coach/provide advisory when need it for different Service Lines and/ or markets
Lead diverse types of process assessments end to end online or onsite like: Value stream mapping sessions (As Is and or To Be processes), RACI building and deployment
Partner and engage with multiple stakeholders across diverse geographies, varying maturity levels, and complex contexts.
Craft timely and effective communication pieces to keep stakeholders informed about team updates.
Create and deliver compelling presentations to provide project updates and engage stakeholders effectively
Analyze KPIs and work with Process leads to identify and propose process improvements
Lead or contribute to strategic projects requiring essential CI expertise
Plan and diligently track the progress of the assignment across various platforms

Who we’re looking for:

An individual with at least 3 years of professional experience including know-how of project management, process re-engineering, Continuous Improvement and performance analysis of processes (must).
Proven experience in process improvement, Six Sigma, Lean, or BPM (Business Process Management). At least Green Belt or Black Belt (must) (Certification is an asset)
English Proficiency: Advance is a must
Critical thinking, discipline, self-starter and entrepreneurship spirit, independent
Strong Problem-solving expertise in complex global environment with numerous stakeholders
Excellent communication and stakeholder management abilities, ability to influence audience, composure around management.
Experienced project manager, related certification would be an asset. Excellent planning and priority setting
Comfortable with fast past-paced, high-intensity environment where multiple projects are balanced and work needs to be prioritized
Who excels at collaborating across the company, influencing wide range of internal and external stakeholders
Digital Savviness and process mining/task mining is an asset
High Flexibility is a must. Due to the nature of the role and the setting of the team, this role will work with three regions (Europe, LAC and Asia) so having flexibility to adjust to different scenarios is a must
Result-orientation, proven delivery of value to the organization
Experience in Global Share Service Centre is appreciated
Passion for driving positive change and fostering a CI culture

What we offer:

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

#LI-Hybrid