The Billing Supervisor reports directly to the Order to Cash Billing Manager. The primary function and purpose of this position is to ensure that the billing process, credits and credit notes, and additional analyses are carried out according to deadlines. Job Responsibilities
Billing Process :
Responsible for the accurate and timely billing of AL customers, in line with customers’ purchase orders, contracts and other requirements
Review pricing changes and new sales items
Ensure speedy submission to the customers of invoices, proforma invoices, credit notes, etc
Maintain constant communication with AL logistics team
Responsible for issuing credit notes aligned with Air Liquide processes and procedures and in compliance with our internal delegation of authority
Responsible for reviewing the invoices generated by the team
Prepare KPIs (e.g. monthly sales report, volumes, credit notes report and root cause analyses….) as requested
Assist with revenue forecasting as requested
Respond to customer inquiries as needed
Team Management :
Manage resource allocation within the Team to ensure efficient/effective resource utilization
Spend time on team coaching, motivate staff and create a work environment that facilitates teamwork and open communication
Continuous Improvement :
Work closely with members of the Finance team, the Accounts Receivable team and Collection.
Find new ways to improve the efficiency of the process. Make recommendations and participate in the decision-making process regarding process improvement.
Performance, Quality and Conformity:
Ensure accuracy and reliability of the deliverables
Ensure Service Level Agreement Compliance and report any dysfunction
Ensure integrity of the team production in accordance with AL best practices
Ensure corporate rules & principles are properly applied
Manage with O2C Sr Supervisor the key performance indicators, propose and follow-up on relevant action plans for the Team
Respects all Air Liquide safety policies, procedures and programs.
Participates in the promotion of Air Liquide's safety objectives. Knows and follows Air Liquide’s procedures.
Are you a MATCH?
Qualifications Education
Finance, Accounting, or Business Management bachelor degree
Language Requirements
English language proficiency is required. [B2]
Spanish mandatory
Knowledge and Skills
5+ years experience in Billing
3+ years in a supervisory position
Knowledge of Google environment preferred
Oracle knowledge preferred
Experience in a multi-national company desirable
Experience in a shared service center desirable
Oral and written communication skills
Digital mindset for systems automation and connectivity
Continuous improvement mindset for process improvements
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
We regret to inform you that this job opportunity is no longer available