October 18, 2024

Hacking Law Practice LLC

Buenos Aires

FULL TIME

Intake Manager

Hacking Immigration Law, LLC
We Fight for Immigrants. Every day.
www.hackinglawpractice.com
Founded by immigration lawyer Jim Hacking in 2008, Hacking Immigration Law, LLC is a fast-growing, innovative, mid-size immigration law firm headquartered in St. Louis, Missouri with offices in San Diego California, and Washington D.C.. Our dedicated team works hard to unite families, protect our client’s rights, and make this overwhelming journey less stressful.
Why We Fight!
https://www.youtube.com/watch?v=Ch4b77EMu XM
We’re in search of a rockstar Intake Manager. Applicants will receive real-world experience, exceptional training and valuable exposure to the inner workings of a busy immigration firm.
This opportunity will provide the applicant with a rewarding experience that will allow them to help others in a busy environment.
If you are interested in our rockstar Intake Manager position, please submit your application indicating your interest, relevant work experiences and a recent writing sample. Applications will be reviewed on a continuous basis.
Job Responsibilities:
Management

Lead, mentor, and manage the intake team to ensure efficient and professional handling of all prospective client interactions.
Develop training programs and resources to improve team performance and knowledge of immigration services.
Conduct regular performance evaluations and provide feedback and coaching to team members.

Client Intake Process

Oversee the entire client intake process, ensuring all inquiries are handled promptly, professionally, and accurately.
Implement and refine intake procedures to enhance the client experience and improve conversion rates.
Manage the intake database, ensuring all client information is accurately recorded and updated.

Sales and Customer Service

Develop and execute sales strategies to meet or exceed firm’s intake goals.
Monitor and analyze intake metrics to identify trends and areas for improvement.
Ensure the intake team provides exceptional customer service, addressing client concerns and inquiries effectively.

Communication and Coordination

Coordinate with attorneys and legal staff to ensure seamless transition of clients from the intake team to legal services.
Maintain clear and consistent communication with prospective clients regarding the status of their inquiries and potential cases.
Collaborate with marketing and business development teams to align intake activities with overall firm strategies.

Operational Excellence

Implement HIL call process best practices to streamline operations and enhance efficiency.
Utilize CRM and other technology tools to track, analyze, and report on intake activities and performance.
Stay updated on changes in immigration laws and regulations

Must possess the following outstanding skills and attributes:
Education and Experience

Bachelor’s degree in Business, Communications, Marketing, or a related field.
Minimum of 3-5 years of experience in sales management, preferably in a call center or customer service environment.
Experience in a legal setting, particularly immigration law, is highly desirable.

Skills and Competencies

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven track record in sales and achieving targets.
Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Proficiency with CRM systems and other relevant technology tools.
Detail-oriented with strong organizational skills.

Working Conditions