October 18, 2024

Amex

Customer Care Professional with Advanced French & English Skills - Merchant MAM

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

Main responsibilities:

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.

Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.

Grow and nurture customer relationships on every interaction that results in measurable Customer value.

Document necessary account information and offer custom solutions that benefit the customer.

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

Attend customer's calls in order to do a following of their cases.

Skills & Qualifications

Fluency in writing and speaking in advanced French & English is a must (Excluding)

This position operates in a Monday - Friday environment and we require availability ranging from 2pm-8pm, sometimes holidays or weekends also. We require flexibility.

Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.

Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Demonstrated consultative experience, ability to influence, resourceful.

Exceptional listening and relationship building skill.

Creative problem-solving, eager to find customized solutions.

Experience owning or working in a small business a plus.

High school diploma or equivalent required.

Bachelor’s degree preferred - Education benefits available.

Service vocation to contact customers.

At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity. Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development. Be yourself, be in American Express.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.