September 21, 2024

Azerai Can Tho

Cần Thơ

Villa Host/nhân Viên Chăm Sóc Khách Hàng Villa

Hạn nộp: 20/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ninh Kiều - Cần Thơ
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Lữ hành/ Du lịch
Vị trí
Nhân viên
Cập nhật
11/11/2024 12:18
MÔ TẢ CÔNG VIỆC

Job Responsibilities

Guest information distributor in Azerai.
Handling C/I and C/O, escort the guest to the room and accommodate special requests.
Understand room status; know villa location, types, Villa availability and villa rate.
Use suggestive selling technique to sell room and activities in or out of the hotel.
Handling billing of the guest upon departure time.
Understand all guest activities details to inform to the guest.
Aware and take care flight tickets of the guest.
Charging of guest activities.

General Operational Duties

Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping
To always keep office area clean & tidy.
To be aware of emergency procedures and always able to take proper action.
Understand telephone courtesy.
To always be punctual and arrive at work as scheduled.
To maintain high standard of personal grooming and hygiene.
To always work closely with other Front Office staff and Front Office Manager relating to guest services.
To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.
To ensure good teamwork amongst staff in the department.
To maintain high degree of morale within department.
To attend meeting, briefing and training as assigned by department head.
Ensure all equipment at the front desk is in order for operation.
To ensure all policies and procedures are adhered to.
To assume other duties as assigned by Villa Host Manager
Coordinate guest special request with the appropriate department
Develop a strong knowledge of hotel facilities in or out side of the surrounding town.
Handling guest complaint, and follow up or refer to the appropriate person

QUYỀN LỢI ĐƯỢC HƯỞNG

International Working Environment
Competitive benefit package per Azerai policy
Completive salary, annual salary review
Bonus: monthly service charge, 13th month salary
Full Salary contribution for social insurance

YÊU CẦU CÔNG VIỆC

Bachelor's Degree in Business and or Hospitality Management and Wellness Diploma
One years' experience in a similar role in a 5 star hotel
Knowledge in Guest service experience are advantage
Good communication and handle guest complain
Fluently Opera System

YÊU CẦU HỒ SƠ

Please kindly send CV (with picture) in English

Thank you for your interested in Azerai Can Tho opportunities.