Job Opportunities in Vietnam

Regent Experience Agent (Mandarin or Korean Speaking) - Nhân Viên Chăm Sóc Khách Hàng (Giao Tiếng Trung hoặc Tiếng Hàn)
Hạn nộp: 28/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
13/09/2024 13:48
MÔ TẢ CÔNG VIỆC
Look for opportunities to positively surprise guests at the right moments, through small or large gestures and acts of kindness.

Acquire extensive knowledge of the resort activities and life on Phu Quoc island along with deeply understanding of guests needs in order to create most personalized recommendations and unforgettable experience.
Contact guest/guest’s representative prior to their arrival to inquire all necessary information about their upcoming stay in order to arrange all their requests and ensure a smooth guest journey. Communication channels at this stage may include email and direct phone calls.
Check arrival guest details to prepare and order VIP amenities with Housekeeping, R&B and Culinary teams (check VIP Amenity Order SOP). Ensure all records are accurate for monthly financial procedures.
Study guest profile and preferences before their arrival. Make sure that the room assignment and set up in the rooms is done properly and according to guest request. Try to anticipate all aspects of the guest stay and create personal haven when possible.
Inspect room before VIP guest arrival and coordinate with Housekeeping department to ensure it is in perfect condition and cleanliness, all amenities are set up according to the standards and, when needed, extra amenities are available, all special amenities are in place (e.g. VIP, honeymoon, birthday, anniversary, children amenities etc.).
Create a suggestive personalized itinerary based on guest purpose, length of stay, specifics of their travel, interests and other information gathered prior to guest arrival. Present it to the guest and adjust as they wish.
Always be proactive and anticipate guest needs, but at the same time know when to be discreet and allow your guest to have their own space.
You are a unique point of contact for the guest during their stay, ensuring you handle all their requests seamlessly. You act as a personal assistant throughout entire guest journey with Regent Phu Quoc.
You are one of the last associates to bid guest a farewell, so you need to ensure that the experience will leave a long lasting memory by being well prepared with accurate billing and guests departure arrangements (work closely with Concierge to check guest departure flight details, arrange luggage pick-up, airport drop-off and airport representative assistance).
Collaborate with all operational departments that are involved in delivering a harmonious flow during guest stay (such as FO, R&B, Spa and Recreation, etc.) to make sure that the service at each outlet is spotless and communication goes through clearly.
Understand and respect guests privacy, ensure discretion and confidentiality of guests stay and their inquires at all times. This is related to personal information and requests that do not violate resort policies and law of Vietnam.
Prepare daily welcome towels and drinks for arrival guests. Ensure proper records and handover with Housekeeping department in regards to the face towels; and ensure pre-order of welcome drink with R&B is well arranged, avoiding unnecessary wastage.
QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)

At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Language Allowance
Other benefits
YÊU CẦU CÔNG VIỆC
Diploma or Vocational Certificate in Hospitality Skills or related field

At least 1-year of service in five-star hotel
Possess the customer service - oriented mindset
Can work in rotated shifts
Fluent in English is a must
Able to use Opera or other Hotel Management Systems
Can speak Mandarin or Korean
YÊU CẦU HỒ SƠ
Send CV and certificated related to email: recruitment.regentpq(a còng)ihg.com
Phone: 0919 290 709 (Brio)