Job Opportunities in Vietnam

Quality Assurance Manager
Hạn nộp: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
22/08/2024 09:52
MÔ TẢ CÔNG VIỆC

Managing Quality Assurance Goal:

• Coaches managers on adopting the Total Quality Management leadership style.
• Conducts monthly audit to ensure compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools:

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
• Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes issues and identifies trends.

Managing the Guest Experience:

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Models service behaviors that meet or exceed guest expectations.

Report to General Manager

QUYỀN LỢI ĐƯỢC HƯỞNG

• Free staff accommodation and meal/ Hỗ trợ 3 bữa ăn và nhà nhân viên
• Reimburse flight ticket (or bus ticket)/ Hoàn tiền vé máy bay (hoặc vé xe buýt) khi nhận việc
• Allowance for home visit once a year/ Hỗ trợ chi phí về quê thăm nhà 1 lần/năm
• Activity: Birthday Party, Year End Party…/ Hoạt động: Tiệc sinh nhật, Tiệc tất niên ...
• Other benefit arrcording to company policy and Law Labor/ Các quyền lợi khác theo chính sách của công ty và Luật Lao động.
• Details will be discussed at the interview / Thông tin chi tiết sẽ trao đổi khi phỏng vấn

YÊU CẦU CÔNG VIỆC

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

YÊU CẦU HỒ SƠ
Directly apply on Hoteljob.vn or zalo 0799667123 (HR team)