Rooms Controller/ Chuyên Viên Điều Phối Phòng

August 20, 2024

InterContinental Phu Quoc Long Beach Resort - Công Ty Cổ Phần Bất Động Sản Syrena Phú Quốc

Mô tả công việc:
(Mức lương: Thỏa thuận) People

Collaborate with housekeeping to ensure timely cleaning and preparation of rooms, updating room status promptly.

Liaise with housekeeping and engineering teams to ensure rooms are cleaned and prepared for new arrivals.

Coordinate with maintenance to resolve any room-related issues or repairs, ensuring minimal disruption to guest experiences.

Work with the reservations team to manage room inventory, cancellations, and no-shows effectively, ensure booking update accurate information.

Drive a great working environment for teams to thrive - linking up departments to create sense of one team

Promote teamwork and quality service through daily communication and coordination with other departments

Maintain the integrity and accuracy of room management systems, ensuring all data is current and reflective of room status and availability.

Generate and analyze reports on room occupancy, revenue, and guest preferences, providing insights for strategic planning and decision-making.

Responsible Business

Assign rooms to guests based on reservations, preferences, and special requests, ensuring a smooth check-in process.

Collaborate with other hotel departments (e.g., front desk, sales, reservation) to align room operations with overall business objectives.

Monitor room availability, manage overbookings, and adjust room assignments as needed to maximize occupancy and revenue.

Ensure the accurate update of room status in the hotel management system.

Conduct regular inspections of guest rooms to ensure they meet established cleanliness and maintenance standards.

Guest Experience

Ensure that hotel activities and operational requirements are shared during shift briefings

Maintain a high level of guest interaction, ensuring that all guests’ needs and preferences are met, including special requests and VIP services.

Address and resolve guest complaints related to room assignments or issues efficiently and courteously.

Provide personalized service to enhance guest experiences, including handling room upgrades, early check in, late check-outs, and other special arrangements.

Chức vụ: Trưởng Nhóm/Trưởng Phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

Competitive salary
Service charge
Social Insurance as law
Bao Viet Health insurance for personal
24/7 Accident Insurance
Relocation assistance
Housing, uniform, meal, and transportation are provided by the resort

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
1. Education:
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
2. Service years in the field:
1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
3. Service years in supervisor/manager level:
4. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
Ability to speak third language is a privilege
5. Language: English and Vietnamese
6. Preferred (if required)
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn,Điều Phối Viên

Trung cấp - Nghề
Không yêu cầu

We regret to inform you that this job opportunity is no longer available