Dining Concierge/ Nhân Viên Phụ Trách Quầy Thông Tin Ẩm Thực

August 16, 2024

InterContinental Phu Quoc Long Beach Resort - Công Ty Cổ Phần Bất Động Sản Syrena Phú Quốc

Mô tả công việc:
(Mức lương: Thỏa thuận)

Handle all Restaurant reservations and enquiries
Welcome all VIPs from the lobby and to send them off after the event
To create special “WOW” packages for birthdays, anniversaries and proposals
Send birthday and anniversary cards to guests, follow up with annual calendar dates of previous events
To build and enhance good relations with external hotel concierges
Increase guest database for all restaurants
Engage with guests to ascertain their needs & wishes
Send thank you e/mails to guests after their dinner and ask for feedback
Supervision, training and development of the user of Open table
Monitor guest arrival and departure
Daily meetings with F&B Team to discuss issues and successes
Cross selling of outlets
Improve communication flow in the complex + with other departments
Keeping EAM F&B & assistant director F&B informed of all operational activities
Be visible and supportive
Be active with food tastings
Highlight to Managers guest requirements
Discuss dietary requirements
Attend daily F&B briefings and highlight guests who requires special attention.
Updating and handing over through regular use of e-mails, meetings & informal sessions, one to one sessions
Ensuring regular handing over & updates take place (policy & procedure review)
Walk through the operation to ensure the good execution of the promotion
Attend weekly management meetings
Be in the restaurant during service to monitor guests satisfaction for all outlets
To review weekly Medallia score and create action plan based on results
Review Emotional connection and work on improving results through training program
Manage festive season bookings
Build relationship with tour operators to drive afternoon tea business
To monitor websites and give feedback
To monitor competitors pricing
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
Be a friendly face and helping hand to our guests
Look smart – wear your uniform with pride
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management

Chức vụ: Nhân viên/Chuyên viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

Competitive salary
Service charge
Social Insurance as law
Bao Viet Health insurance for personal and family
24/7 Accident Insurance
Rest & Relaxation Allowance per 3 months
Relocation assistance
Repatriation allowance
Home Leave allowance
Housing, uniform, meal and transportation are provided by the resort
Gym room

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
1. Education:
Diploma / Degree in Hospitality Management or higher or Diploma / Degree in Hospitality Management or higher
2. Service years in the field:
Min 3-5 years in a in the hospitality industry
3. Knowledge and skills:
Problem resolution
Work well under pressure
Adapt him/herself well in a large operation
Organised and precise
Relationship building with managers and guests throughout the hotel
Fast learner
Time management skills
Able to handle guest feedback positively
4. Language:
Fluent writing and spoken English
5. Preferred (if required)
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn,Phục Vụ Bàn

Trung cấp - Nghề
Không yêu cầu

We regret to inform you that this job opportunity is no longer available