Job Objective To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. Main responsibilities
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team
Qualifications Required:
University/College certificate with proven knowledge on tourism products and reservation;
Fluency in English (04 skills).
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays;
Proficient in the use of Microsoft Office, Excel and Hotel Managing System
At least 1 year at the same position
Benefits The benefits of working at Hoi An Chic Hotel include:
Working with expat enviroment
Social insurance registration as Labour law
Competitive salary and Incentive bonus
Meals provided on duty
Uniform is provided
Others attractive benefits,…,
If you wish to apply for this role and have attributes about, we’d love to hear from you
We regret to inform you that this job opportunity is no longer available