Job Opportunities in Vietnam
June 5, 2020
HOI AN CHIC HOTEL
Hội An
Receptionist
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Main responsibilities
The benefits of working at Hoi An Chic Hotel include:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Main responsibilities
- Deliver excellent customer service, at all times
- Assist in keeping the hotel reception area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Report any maintenance issues immediately to manager, including all furniture, fittings and equipment
- Provide reports, as required, for housekeepers and management
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team
- University/College certificate with proven knowledge on tourism products and reservation;
- Fluency in English (04 skills).
- Problem solving, reasoning, motivating, organizational and training abilities.
- Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays;
- Proficient in the use of Microsoft Office, Excel and Hotel Managing System
- At least 1 year at the same position
The benefits of working at Hoi An Chic Hotel include:
- Working with expat enviroment
- Social insurance registration as Labour law
- Competitive salary and Incentive bonus
- Meals provided on duty
- Uniform is provided
- Others attractive benefits,…,
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