Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Main responsibilities
- Deliver excellent customer service, at all times
- Assist in keeping the hotel reception area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Report any maintenance issues immediately to manager, including all furniture, fittings and equipment
- Provide reports, as required, for housekeepers and management
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team
Qualifications Required:
- University/College certificate with proven knowledge on tourism products and reservation;
- Fluency in English (04 skills).
- Problem solving, reasoning, motivating, organizational and training abilities.
- Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays;
- Proficient in the use of Microsoft Office, Excel and Hotel Managing System
- At least 1 year at the same position
Benefits
The benefits of working at Hoi An Chic Hotel include:
- Working with expat enviroment
- Social insurance registration as Labour law
- Competitive salary and Incentive bonus
- Meals provided on duty
- Uniform is provided
- Others attractive benefits,…,
If you wish to apply for this role and have attributes about, we’d love to hear from you